Dunkin' 838 Fort Salonga Road, Northport, NY 11768

"Very disrespect Staff , always get my order wrong and I tried to correct it and was rudely cut off !"

"Disgusting staff Sunday morning. Ganged up to "remind" me to talk to the microphone for a curbside pickup and gave me a cracked lid that not only spilled coffee on my clothes and in my car but burnt my face. I guess I deserved it for forgetting to talk to the microphone. What happened to customer service?"

"Horrible customer service at the drive thru. July 2 Sunday morning: Lady was giving me attitude the moment I started ordering. She was very curt and rude as if I was the cause of her lifelong problems. So I responded no need to be rude which didn’t sit well with her. On top of that she had my order wrong for 2 items and refused to correct the issue and told me to move!!! (Not to please step aside but like a mother scolding a child). I definitely would not recommend this place unless you are up for an afternoon quarrel ."

"So this was seriously the worst food service/customer service experience I’ve had, maybe ever. This Saturday morning 6/18/23 I pull through the drive through and I’m immediately confused by their menu which doesn’t quite look like any other Dunkin. I want a wake up wrap and can’t remember which one I like (not listed on the menu) I tell the woman I couldn’t remember which one I like can you tell me what wraps you have? She tells me “ we have a full menu inside” mind you, they’re only like 4 of them I wasn’t asking much, so I was a little taken back but I said no I don’t want to come inside right now can you just tell me what you have? (There’s no one behind me in the drive through it’s a Saturday at 7am) she lets out the most DRAMATIC sigh I can hear her annoyance through the microphone. It was purposeful. I order, pull around to the window she hands me my coffee and my food, not a word, runs my card and another woman hands me back my card and receipt. NO JOKE I’m putting my card back in my bag.. (now, someone else pulls around to the window) the woman tells me (there’s someone behind you) very passive aggressively I’m literally putting my card away.. I felt so pressured to leave I don’t check my food and of course my order is wrong. But this was the first time I think I’ve ever directly said to a service worker that they were extremely rude. I told her “ you know you both have been extremely rude have a nice day) and I pulled off. The entire experience from start to finish was uncomfortable, unpleasant, and just unnecessary. I’m not a “speak to the manager “ kind of person but I really regret not asking to speak to one. The two Spanish woman I dealt with this morning need to be fired. And I honestly don’t say that lightly."

"Brand new location in Northport! Opened today 12/21/21. Great staff. Lots of room inside to sit and relax. Well laid out parking lot. Use 838 Fort Salonga Rd, Northport N.Y. if ordering in the App."