Lowe's Home Improvement

"I should have known better than to buy an appliance from Lowe's and supported a smaller local buysiness but was caught in a jam right before Christmas needing a new stove. Upon arrival of the stove a week later, we realized the oven temperature was actually lower by 75 degrees than stated. I called the store and was told by customer service that "they don't know how to fix it" and there's a 48 hour return policy which was never mentioned when paying for the stove. I was told the return policy stickers are on the desks. I went back in the store and saw that the return policy sticker is on the front of the desk where I paid beneath the register. The manager of the department rang me up and never mentioned this 48 hour return policy or even suggest leaning over to squint and read the policy on the desk while wrapped up in paying him and giving him my delivery info. Meanwhile, the oven ruined the food we attempted to cook with it's 75 degree difference. Not to mentiion, I was also told I'd have to take it up with their fulfillment center out of Syracuse even though I paid in Hornell. I didn't hire a third party to get involved but that's the answer I was given. Incredibly unhelpul as they had no problem taking my money. A week later and I'm still waiting on the repair person who I had to call using the warranty I purchased. Do not buy appliances from Lowe's unless you're looking for diappointment."

"We had the worst experience with this store that is located in Hornell, New York. We purchased a stove, along with an extended warranty. Within three days, we realized the stove was not heating properly and was obviously defective. This is right before Christmas, we had numerous people coming to our home for dinner, which was ruined. We reached out to the store and were told that there is a 48 hour return policy, which we were never told about. Chris and Zack really need help with their customer service skills or lack of. We were told by these employees that they personally could not come out and fix our stove because they are not technicians, and there is nothing they could do to help us except tell us to use our newly purchased warranty and try to make an appointment for a technician to come out. Our stove was not even four days old and we had to use the new warranty because Lowe’s refused to fix this problem. I would not recommend this store to anyone. We are still waiting for someone to come out and it is already New Year’s Day. I have had so many meals ruined because the temperature keeps changing in the oven, and have wasted a lot of food since none of it cooked properly. So think twice before going to the store, They will not help you if you have any appliance issues after you recently purchased them. they should’ve offered to replace the stove immediately, so we have had to wait over a week and a half to get someone to come out to fix this. This was the worst experience ever. I’m sure they would never refund us for all the food that was ruined, and they could care less that this happened prior to Christmas. We are still waiting!"

"Favorite place to go to , only complaint I have is on there products that are moved with fork lifts , most things like tool boxes I've bought have damage . Bought a work bench with drawers under , it was damaged , Bought 3 large tool boxes , two were damaged. But one they did give me a discount so I'm good and will continue purchasing"

"Big shout out to Carter in the paint dept. He was absolutely amazing today. As busy as he was he helped me and others in a timely manner and was great with helping me pick a pain base for my needs!! Very professional guy Great job!"

"No organic grass and one of the cilantro died in a day but I was able to find what I needed. Plus p. Sherman my tortoise likes his new garden area! And the lows rep had me purchase 300.00 in plumbing materials saying its what i needed and 95 percent was wrong and lowes will not allow Exchanges I don't want the money back I just want the right equipment but nope nope nope They do not allow that so be careful what you buy make sure it's what you need because they're scumbags"