Tropical Heating & Cooling - Niagara Falls 2058 Connecticut Avenue, Niagara Falls, NY 14305

"Tropical recently installed a ductless split system for us. It was needed to replace a brand new, year old (but completely defective or poorly installed) Mitsubishi system, from another very big name Diamond Dealer who was completely unable to fix and unwilling to stand behind replacement. After knowing the Mitsubishis were not draining and condensing properly, and showing visible black mold, we were hard pressed to find a company that could replace our failing system with something other than that popular brand, but also fit the existing holes left behind. Tropical was able to provide an alternative using Air-temp. They were knowledgeable, efficient, and the new system they installed has had none of the issues the previous system displayed! I would highly recommend them for ductless AC, as it seems a company really needs to be focused on HVAC vs. plumbing, when it comes to these types of installs. As an added bonus, the airtemp units are smaller and more aesthetically pleasing than our prior ones as well! Do your homework. I would definitely recommend Tropical Heating & Cooling for ductless AC systems!"

"Scheduling an appointment was effortless, the customer service lady was fantastic! Our tech Dan was amazing! Replaced our thermostat quickly and efficiently as well as giving us information about our furnace. Will absolutely call them again for any future needs. Thanks, Dan!!!"

"We've used this company several times, and every time, they've done a great job. Everyone we've worked with has been personable and knowledgeable. They have been quick to respond when our heat was out, having someone out within the hour. And when we had to get our furnace and A/C replaced, they gave us a great price. We will definitely use them again."

"We had a Navien tankless water heater installed. John (sales rep) met with us last week, and he was very helpful and knowledgeable. Dave, Mike, and Andrew, the technicians, were professional, courteous, prompt, and expedient. They did a fantastic job, and they cleaned up completely. Krysta in the office was also great. I strongly recommend Tropical. I know that we will be return customers for future HVAC and heating needs."