Goodyear Auto Service

"Beware. They do not provide the free tire rotation for which they invoice customers. I brought my car in for a synthetic oil change and tire rotation. Prior to bringing it in, I marked my tires inside and outside. I went in , paid,looked at the invoice, which specified a tire rotation was performed and the tread depth of each tire was 9/32, which was expected as the tires have less than 5000 miles on them. (See photos).Upon picking up my car I noticed the outside markings were all wiped off, although still partially visible, and my tires weren't rotated. Went back in and the guy at the desk pulled out a hand written checklist and noted that the tread depth of of my front tires was actually 10/32 so the better tires were left on the front. Incidentally, he never mentioned that my tires were not rotated during the checkout process.. Its generally recognized that the better tires should be on the back (how does a tire company not know this?) The guy also had no answer as to why my invoice specified a tread depth of 9/32 on each tire if intact the front were 10/32. The discrepancies in tread depth measurements makes me think they dont know how to do them, and wiping the markings off my tires and falsely specifying a tire rotation on the invoice seems indicative of a conscious effort to conceal the fact that the tires were not rotated. And now I'm left wondering if I actually got the synthetic oil I paid for..."

"I use this Goodyear store pretty exclusively. All of the associates there are curious and do a great job of whatever service I having done. My 1 and only issue is that I usually have to wait with my vehicle and it takes way too long. That being said I'd rather have the quality work."

"Four rims damaged when they installed new tires. Management was pretty much so "sorry to bad" Did not expect this from a Goodyear Service Center. Contacting Goodyear corporate hoping I get some help."

"Horrible customer service at the Niagara Falls Blvd location in Amherst. Called to speak to the manager and was told he was unavailable and he would call me back. Left my name and number, and no one ever called back. I called back after a few hours only to get hung up on when I asked for the manager. Called back again and was promptly placed on hold again. I sat on hold for 10 mins before I finally hung up. DO NOT BOTHER with this place. Take your business elsewhere."

"Andrew and his team were excellent in communication with me on my daughter’s car. I recommend this good year in Tonawanda especially if your child attends college in the Buffalo area."