Lowe's Home Improvement

"Terrible!! Warning others to never purchase anything at this location especially a washer and dryer. It was the biggest nightmare and the absolute worst customer service. 15 plus phone calls, 2 visits to the store and still didn’t provide us with the service we paid for. Unbelievable. Each person at the store including management told us different information. The warehouse told us different information. We will absolutely never be back. Stick with Home Depot because they actually care about their customers and don’t charge you for services that they don’t end up providing to you. Save yourself the headache, time and money, go elsewhere. This store could care less about their customers, I’m out money and still don’t have my washer and dryer setup like I paid for. 0/10."

"Purchased 21 spools of Christmas lights from Lowe's before Thanksgiving and installed them all at our home. within a couple weeks they all started going out and coming back on randomly. After spending over $600 and a weekend installing them it was very disappointing. After spending Christmas out of town we took the Holiday decorations down Jan 2nd. I took the lights back to Lowe's to return them as they have a three year warranty only to be met with instant attitude from the lady at the return desk as if I was some type of criminal trying to pull one over on Lowe's. I was told they do not accept seasonal returns after you are done using then and they need to be returned before the holiday. I don't know who takes down all their decoration before the holiday. I asked for a manager and she proceeded to back up the employee in treating me like a criminal and refused to hear that this is a defective product that probably shouldn't have been on the shelf in the first place. All the spools are defective not one or two......I am a contractor that spends a lot of money with Lowes's and I have never had an experience like this returning and item at Lowe's. Upon calling customer service they agreed that this is a defective product and I should be refunded. They sent an email to the store manger and said they would be contacting me about making the return. No such contact has been made and I'm guessing never will be."

"I bought a double wall oven to replace my old one. Had Lowe’s people (CRST home solutions) come to measure. Then we set a date for install- today. Got a message that the installers couldn’t find the oven at the Lowe’s store so my install was cancelled. I called and the oven was there. The installer would not go back and get the oven to install, even though we live only a few miles from the store. The Lowe’s people called and said the next instal date was Dec 2. This means no Thanksgiving cooking!!! I would have thought that they would have helped to get the oven in ASAP since it was their installers Screwup but no help. Hard to believe there is only one installer for all is Syracuse! The store people were all very nice but the installation side leaves a bad taste and an Empty belly. I have to hand it to the Lowe’s people. Once they read my review they went to work for me and contacted their installer company. My new ovens was installed last night, Thanksgiving eve, by the nicest pair of workmen I have ever met. They worked late to give us a good Thanksgiving giving. While I can’t excuse the original mistake that started this problem, I understand that things sometimes happen, and with some effort on everyone’s part things can get done. So live and learn and Happy Thanksgiving!"

"Matt, Denise. and Jared were so amazing to what I needed. I know very little about wordworking but I had a project I’ve been needing to get done. Matt made sure I got everything I needed, he was very quick and helped me more than any customer service worker has ever helped me. Denise and Jared were quick to help as well. I normally get anxious going into lowe’s as I know very little about home improvement/ lumber but knowing that the lovely workers there are quick to help and do not judge is amazing. I made sure to get there names so I could leave a review for whoever looks at these to know how amazing they were!!"

"Went here twice today to talk to someone about ordering cabinets. Both times the associate for cabinets was away- once on lunch and never came back. Don’t waste your time here for cabinets or countertops. I’ve had good experiences for paint and the appliance team is nice and friendly. But they need some serious help having people available in kitchen cabinets and countertops."