Interior Define

"I was wary of ordering upholstered furniture online, so I visited the Charlotte showroom where I was blown away by the quality of the pieces and the variety of fabrics. I spent about an hour in-person with Katie and she answered so many questions and provided a lot of great insight to help me refine my choices. Everything was easy and Katie was incredibly helpful when I reached out via email- her customer service provided a personal touch that made this experience one that I would highly recommend. Love the new furniture!"

"We had a perfect experience from start to finish. In fact just sent this to Katie a manager who assisted our online experience: I wanted to reach out and thank you with all of my heart for all the support you’ve lent to me through the purchasing process. From the online chats, to photos and material research to trouble shooting, you have been an amazing ace in the hole. You are so knowledgeable and kind and helpful. I want to sing your praises to the people in your circle so please share this with them. I will make sure to recommend your company and you to those around us looking for pieces. The chairs are divine!"

"Living in South FL I have many options for furniture stores, although after looking for over 2 years I couldn’t find exactly what I was looking for. Interior Define showed up on my Instagram one day so I clicked on the link and did some research. The closest location was in Charlotte North Carolina, which is close to my home town. Decided to make a trip and invite my Mom join me for the fun. I walked into the location and was extremely impressed right as I walked through the door. Katie and Vaughan were there to greet me and I immediately felt welcomed into their store. After spending a few hours reviewing fabrics, cushions types, legs and more I was convinced this felt like the right way to go for a made to order couch. Two months and 10 days later I not only received the most amazing couch but the delivery company was exceptional! The communication was even better than in regards to their delivery and it came earlier than planned:). Overall interior define in Charlotte was the best furniture experience I’ve ever had! I would recommend Katie and her team to anyone:)"

"We ordered our couch on 6/30 and it arrived 9/8. Communication from the company and delivery drivers was exceptional throughout the process, and the couch is exactly what we expected! We had ordered a couch we loved from them a few years ago before all the bankruptcy stuff but were a bit hesitant this time. We couldn’t find anything else at this price point that we could customize, though, so we took the plunge. Couldn’t be happier!"

"I worked with Katie based in Charlotte, NC who helped me with fabric samples and filling selections. I expressed my concerns over the negative reviews and she assured me that their process had been improved since changing leadership back in December 2022. I took her word and am so glad I did! After placing my order, I received multiple updates throughout the stages of the building process. Once shipped, it did take about a month to receive, but that was clearly explained in my shipping notification since it's shipped by freight overseas. Delivery was very smooth and I could not be happier with how my sofa turned out! Give Interior Design a chance."