El Cerro Reyes

"My wife and I come here about every three weeks for dinner. The same food seems like it has changed. They were especially busy this evening and had a breast cancer donation of 10 percent of all the food and drinks sold between 5 and 8 pm. The chili plablono was in a dark sauce and seemed burnt or bitter. My shrimp taco , the shrimp were deep fried extra crispy, which before weren't. I've had these items many times but things seemed different. I wondered if there were new owners or just so busy the food was overcooked."

"First time visit here today and was NOT disappointed. Portions were absolutely massive and at a great price. Food is fast to arrive once ordered and especially tasty! The Pelusa was above and beyond! Chito our waiter was very attentive and courteous! Will be back soon!"

"No. I LOVE Mexican restaurants but this is not it! The cheese dip was sweet not spicy. The beef was under seasoned. I got nachos, they were soggy not because of the cheese (it was barely any of that) but the juice from the beef and chicken. The only thing that was good was the kids meal. Maybe we came in on the wrong day but I’m not willing to try again."

"I came back to edit my review because of how awful my experience was today. The first time we went there the food was great and the service (by Giovanni) was spectacular. The food in my pictures were from the first time we went. Today we were unfortunately served by Edgar and had the complete opposite experience. We went back on Monday afternoon for a quick lunch. At first we weren't given the lunch menus which wasn't a big deal because when we asked for them (although we had to ask twice) we eventually got them. We then asked if the Margarita special ($3.25 each) applied during lunch. We were told yes and so in response we ordered two. When we got them we noticed they seemed a bit bigger but figured each server probably prepares them differently (we don't work there and had just asked about the special so it seemed normal). When we got our bill we were charged $18 for the two drinks! When we asked Edgar about the price he immediately got very defensive and said well you didn't ask for the special margaritas so I gave you the regular ones. It was obvious he was prepared for this conversation as he probably has used this trick before. He would not budge and continued to insist that because I drank mine (my wife only finished about a third of hers) we had to pay. It took a very long time to get him to finally correct the bill, and he did so in a very unprofessional way. He slammed the menus he was carrying down on the table near the check printing kiosk and was shaking his head and muttering to himself while correcting the bill. When he gave it back to us he said, next time tell me you want the specials, as if we hadn't asked if they applied during lunch just before ordering two. The food here is decent so they really don't need to use these tactics to squeeze more money out of their patrons. As a business owner I've learned that you will have more long term success if you keep customers coming back, rather than screwing them out of a bit more money once, and never have them return. Unfortunately in our case, we nor anyone in our families will return here. That is 7 households that will not frequent this restaurant because of edgars tactics. There are many good Mexican restaurants in the area so its not a loss to us (and most likely not a major loss to the restaurant). Its just a matter of decent customer service and communication. The "misunderstanding" on Edgars part wasn't the main issue, but rather how he handled it afterward that was awful. Although most of the servers including Edgar don't speak English, this wasn't the issue as my wife is Hispanic and speaks Spanish fluently. If you do end up going here please be sure to check the bill. Also going during lunch isn't worth it, as the quality of the food served during dinner is significantly better. I got the fajitas and the chicken was dry and not very hot. Sadly the tactics here are less than honest and if you happen to be served by Edgar don't expect good service. Im not sure if this is something management makes the servers do or if it was Edgars way of making the bill larger therefore netting himself a bigger tip... unfortunate."

"Food is great. Visited on a Friday evening, got the table with no waiting time. Service was quick and nice. Our server was really courteous. All items we ordered came out great. Loved the quesadilla. Fish taco was decent too. Also tried Burritos and Pollo verde. Ambience is good and it felt lively inside."