[solidcore]

"I love coming to classes here! The instructors are great and the workouts are challenging and rewarding."

"Many of the coaches are great! Classes are challenging. However, i do think it is a bit over priced and there is NEVER people working at the front desk to assist you. You’d think they’d make enough money to have a receptionist. The door code they give you on the app is wrong sometimes which can cause you to be late and trust me if you’re not there 5 minutes before class starts you’re late. Every time I have a question and send an email they ALWAYS have a little attitude/passive aggressive when replying. They teach community but they are the ones who need it most. Again, most experiences with coaches have been great it’s just the people who do the logistics that need some humbling."

"If you’re looking for a place to work out where they create a sense of community, this is probably not the studio for you. After myself and a number of others were robbed while taking class and no communication or acknowledgement from the studio after the event occurred, I’ve been left with a very sour taste in my mouth. After sending multiple marketing text messages requesting I increase membership, I asked if they planned to acknowledge what had happened. Their response was quick to point out that it was my own fault for not locking my locker and that they will continue to follow their existing security methods (which failed that day). In their quickness to deny responsibility, which no one had placed on them at this point, they forgot the key part of their clientele: humanity. There wasn’t even a communication via email that they were providing security footage to the police. A simple email saying we know this event sucks but here’s what we will be doing would have sufficed. Instead, they chose to ignore me and others who reached when I asked if they planned to show concern for their clients. I will note that it was my fault my locker, and accept that it is my responsibility to ensure that it is locked, was not locked but the studio manager could at least pretended to care about what happened to half of a class. Of note, no one was working the front desk that Saturday morning when there is typically someone there at that class time. At the price they charge for a class, you’d think empathy, or at least the appearance of it, would be included. This has left me wondering whether this is a studio I can continue to spend my money at. Charlotte’s fitness community is small and word will spread quickly about how clients are treated. It’s unfortunate because one of my favorite fitness instructors in Charlotte is a coach there and the workouts are great but I don’t think her alone is not enough to convince me to stay. All of this comes down to how you treat people is an example of how much they are valued. The management here doesn’t appear to value the 8 of us who were robbed enough to acknowledge."

"Solidcore has been an amazing experience & has changed my mind & body for the better. I can’t imagine going back to traditional strength training. Rachel is absolutely amazing & the rest of the instructors are top notch. If you haven’t tried a class yet, book today!"