CVS

"CVS is horrendous for filling prescriptions. Monthly, I attempt to order a medication in advance to give the locations time to order. Seems keeping inventory is a struggle these days. Drug shortages are not CVS' fault, however, having an accurate handle on inventory and ordering medications not in stock is. I place the order days in advance, they never order, I then have to spend hours calling other locations to see if they have inventory as the systems CVS uses to look into other stores is highly inaccurate. After noticing the prescription is delayed, I call in wasting time on their automated menus as I know a phone tree can't resolve this challenge. I then ask if the medication will be in stock today, they say no, I then ask which stores have it, they provide a few stores, I call those stores and learn the information I obtained is outdated. CVS' inventory systems do not update in realtime. So then I spend more time calling other stores, and once I find a store that has it, that means a two hour round trip... Seems like this is a challenge CVS should be able to solve given we have these things called computers, with inventory management systems, these are regulated products, this medication isn't controlled meaning no one would ever steal it for recreational use. It's for migraines. So, every month, I have to spend one Saturday or Sunday seeking a drug like a junkie trying to get a fix, because CVS overworks their pharmacists, invests in no technology, puts five expensive stores on the same block, and wonders why their business model isn't keeping up with the current times. I'm forced to use CVS by my insurance or my cost will be in the hundreds of dollars for this medication. For migraines. Do we think this experience might lead to more migraines? This was the most recent store to fail as I'm at a point where I'm simply circulating between CVS locations to see if I can find one, just one that is competent. Still looking. Going to trash each one along the way as this is insane. Providing medications should be a pharmacies #1 priority as opposed to stocking the store with junk food that will make people need these medications. I can buy all the soda and candy at a CVS I want, but if I need a life-changing medication, ehhh, sorry buddy, we're building a store down the block so we can be incompetent there as well... Makes no sense"

"Got an auto notification that mom had 4 scripts ready. Make a special trip on Sunday to pick them up 1/2 hour each way, only to have them say there are no scripts.. well either the pharmacy, or their automated system was wrong. Either way we will be changing to a non CVS pharmacy."

"I went this morning to get a money order, the older woman running the register was rude and had no idea what she was talking about. She claimed that western union money orders cannot be more than one thousand dollars, which they can be just split into $500 increments. Then she said that you can only pay cash for it, which is also not true. I just gave up and went next door to Harris Teeter. I was taken care of there in less than 10 minutes. If you are going to offer a service, at least train the employees the correct way to do them with the correct information to relay to a paying customer. Also if a name tag says customer service then they should at least have some kind of friendly customer service quality instead of being rude. Very cluttered too."

"This location in Carrboro is excellent. I’ve been going there for many years and the last few have been even better. Pharmacy staff are always helpful and efficient. They helped me work through an annoying insurance issue on a holiday to get a prescribed med that my husband needed. They recently remodeled the store and I think the arrangement is better. Have gotten vaccines here as well. They have the best staff !"

"This CVS store is very clean and busy , Also is the best pharmacy I have ever had. They have been nothing but helpful, kind, and accommodating. Phil is the greatest pharmacist ever and whenever I have a problem with things filling on time or insurance stuff, he's fixed it within minutes. 1000 stars."