Duke Urgent Care Holly Springs 401 Irving Parkway, Holly Springs, NC 27540

"This facility is a hit or miss depending on the provider you get. Positive: Clean facility, kind nurses, respectful physicians, more testing ability than standard urgent care centers Negative: Clinical guidelines for certain diseases, particularly rare ones, not followed. I've had some really thorough physicians but others that don't ask enough questions likely due to feeling the need to rush. A patient with a hx of Trachealesophageal Fistula who isn't treated or examined thoroughly could very well go into respiratory arrest. Testing for respiratory diseases in that population is crucial. Being busy should not equate to compromised care."

"I appreciate that everyone has their own experiences. However, my experience could not have been more 5-star. Joined waitlist and filled out forms on website. Told there was about a 90 minute wait. Got there in 60 minutes and told me I had 20 minute wait. Called in 10 minutes ater. 100% courteous staff. Nurse very pleasant and efficient and did one test. While waiting for doctor (only about 6-8 more ninutes) got test result added to my chart so I could read it before the doc even came in. Doctor very friendly, warm, and efficient. Suggested another test to rule out something else that was unlikely. Got that test result in 10 minutes. Some great doc advice and was on my way. Far exceeded expectations"

"Great experience. Took my son for a sore throat and saw PA "Cathy". She was super attentive, friendly and discovered he had a left ear infection and we received a prescription for antibiotics. The receptionist was very kind and helpful as well."

"Horrible experience. Very rude staff. They ask you questions and cut you off. Almost as if you're incompetent. This went from the triage all the way to the doctor. If you ask questions, they don't answer them. Didn't even give me the information to my MyChart upon discharge. Never experienced this in Raleigh. It's definitely the culture within this establishment. Dr. Lynch was the physician who saw me. 0/10 DO NOT recommend. The very kind lady at the front desk deserves a plaque on the wall, a raise, and a promotion. PLEASE go to the Wake Med ER. They'll treat you like an actual patient and seem to like what they do for a living more than this staff. I'll be calling to escalate this matter, for sure! HOWEVER... they were extremely quick in getting me seen. ALSO the facility is extremely clean. I can't take that away from them. I would ask that, moving forward, they spend more time making sure that their patients feel heard and seen. There is nothing worse than feeling like you aren't worth asking questions, being answered, or given medical advice. As a colored woman, this happens all of the time. As a woman who has been misdiagnosed, it is extremely important that I'm heard and that my questions are answered to the best of any physicians ability. The staff just seemed... numb."

"Urgent care was pretty fast to get in and out.. facility is big and really kept neat. The staff were very nice and helpful.. They treated my friend for a bruised finger.. they were very supportive.. Patiently answered all questions.. clean the wound and dressed it up really well. The nurse who did the dressing was really sweet and provided supplies to redress the wound.. The best part is it was so quick to get treated and did not have a long waiting time.. Defiantly would recommend this location…."