Pet Paradise Wilmington

"WOW WOW WOW! All of the staff was super amazing and super friendly!!!! They sent pictures and videos! They loved spending time with my dog, and one of the employees even gave me a harness because mine broke?! Like what?! Kindness goes such a long way, and they have all of it! I will recommend this place to everyone that has a dog and I will absolutely be back there and that’s saying a lot because I’m very particular and don’t ever like to leave my dog but I had to and it was absolutely worth it! Thank you so much there you guys are the best keep up the amazing work!"

"This was a wonderful facility for our dog. Every day they texted us videos and photos of how he was doing. Boarding our dog causes both my husband and I a lot of anxiety, especially because our dog has only been boarded once before. We cannot thank everyone enough at this facility. They treated our dog with so much love and respect. We will absolutely be using them in the future!"

"This is a great place for bringing your fur family. I have three dogs of different ages and personalities and I feel they all leave happy and well cared for. While we were in Disney for a week, they did a great job communicating anything my dogs needed and adjusted their stay accordingly. I've been to other dog daycare facilities in this area and this is by far my favorite because they keep a close eye on the dogs while playing instead of leaving them in packs unattended. The dog rooms are nice and the cameras to keep an eye on everyone is nice as well. It's not a cheap place but you get what you pay for."

"Review has been lowered after multiple incidents. About half the time everything is good but unfortunately we have had multiple poor outings. From inexperienced groomers doing poor jobs, to our dog having to wait hours when we pay to avoid that exact thing. Most recently Chandra double booked herself and our dog waited hours for her appointment to even start. Upon picking her up, Chandra explained that we could avoid that by picking the earliest time which is ludicrous. The whole point of booking an appointment is to assure she gets cut at that time. What would even be the point of booking an appointment if it didn’t do exactly that. Instead of just admitting she made a mistake she tried to put that off on us as if thats a professional way of doing business. Again whats the point of booking an appointment if the groomer might just accept more and groom them whenever she feels. Talent wise they are good but there have been many incidents like this or where they’ve lost our appointments despite us having email confirmations. Add on the fact that the last time we reviewed them fairly after a poor outing, they texted us asking us to change the score as it reflected poorly on them just shows where their priorities are. Edit: chondra is a talented groomer it is more of a problem with pet paradise itself. Edit: after having her anal glands expressed by another groomer it is evident that she very rarely had this happen at pet paradise if at all. Choose someone else if you can."

"My girls loved their time here! It was pretty pricy at the end of a 9 day stay but I've never seen my dogs more happy while they were away from home. How do I know they were happy? I got updates (report card) from the kennel while I was away. Included pictures, how their demeanor has been AND how they've been eating. Awesome facility and great staff!! **one staff member told me she loved my dog so much that she wanted to take her home!! thank you guys for taking such good care of the girls! ❤"