CVS

"received a text stating Rx was delayed due to insurance...went to the store was told didn't have anything on file for me. had the doctor send over another Rx waited 2 days to be told they didn't have it on file again. Then someone else found both Rx's but said needed prior auth, My providers office told me they received the P.A. and pharmacy states they still can't fill it even if I pay for the Rx out of pocket."

"Came to get a flu shot & was told the only pharmacist was pumping & then it would be too close to lunch for them to do anything. Very frustrating. I understand needing to pump, but being so close to lunch, it felt like a very inopportune time. Plus, if anyone had pharmacist questions or a controlled medication needed to be filled, would that individual just have to come back after lunch too? Working in a retail setting myself, it would’ve been nice to have been told I can make an appointment online instead of just assuming I could make it back after lunch and to be brushed off."

"Stopped to get prescription filled, was the only person in line and was told 2.5 hours. Decided to come back the next morning and it was still not ready. I understand that it can be difficult but this is crazy. The pharmacist was rude and obviously just not good. We will not be back."

"Takes days for a refill. After going in person I was told next day. 2 days later I show up and it still wasn't ready! Also, no one answers the phone. App to manage prescriptions only can do so much, then says contact the pharmacy. . . . But when they don't answer it's no help! UPDATE. I Called corporate, they helped me get through. I was told its a 10day lead time for refills. The tech was extremely rude. And then the customer service rep backed her up, saying if they're behind thats it. I said she was rude. She said, nope sounded ok to me.Oh well, on to another pharmacy. But if CVS can't work with the amount of traffic in this town, close your doors. Time for you to go!"

"The staff is always helpful and courteous. Visited again this week and pleased to say it was an exceptional visit. Customer service was superb. I was stuck at the self check out using an OTC card with a balance due. The woman that came over finished the transaction at a register. Explained what was happening along the way, so i wasn't just "waiting around". She even kindly helped me sign up for the CVS carepass. ☆☆☆☆☆"