GameStop

"Terrible customer service. I had placed an order online for pickup. I was told it would be ready the same day. I get no confirmation email. I call the store multiple times during business hours and the phone is never picked up. I found out a week later they canceled my order out of nowhere. I tried going in the store but no help either."

"Tried going three times in 4 days to get a game and there have been signs on the door saying one break for an hour. 3 separate times and I have tried calling now and no answer so I assume they are in break again.... just close down the store if you aren't going to be open or update your hours. Frustrating wasting time and gas to drive out there during business hours and the store is closed"

"I’ve been going to game stop since college 20 years ago and have spent 1000s of dollars at their stores. After today’s visit I will never spend another dime at any location. This stores manager needs to learn how to talk to people and do his job."

"Worst customer service I have ever seen. Rude and disrespectful to customers. I have a hard time believing that management allows their employees to use the F word to customers like it’s some kind of cute way to be disrespectful. Hopefully they just shut this location down soon as it has been going downhill for a while now. Today was the final straw for me. Go to any other GameStop around (or even video game world) to be treated like an actual human being."

"I went in to look for a game for myself after school shopping with my son. Asked employee about finding a game and checking out. She was on the phone and said that she was attending to something, and once she was done with the person on the phone that she would answer my questions and check me out. The phone did not look like the store phone. While waiting, I looked at all the games on the wall, and it was 15 minutes later. I got in the line area to check out. A family of 4 came in, and a larger man came in at that time that I was patiently waiting for her to get off the phone. I was waiting for about 7-10 minutes. The larger man went straight from the door right in front of me. I dont know if he couldn't see me or not wait for her. She told him he would have to wait until she was done on the phone with the customer. She was finished and went to him. I was becoming so irritated because I was in line before him and not tended to first since I was in queue. My son got his things together and was tended to after the larger man was finished. The larger man may have come for a refund or in store credit, but he either should have seen the line waiting or she could have directed him."