Hampton Inn & Suites Charlotte/Pineville 401 Towne Centre Boulevard, Pineville, NC 28134

"Thank you for such a wonderful stay and a wonderful breakfast in the morning during a brine time in my life. I will never forget the friendliness and the professionalism and cleanliness of all the rooms. God bless you all."

"A few of the staff here have major attitude issues and sometimes it’s hard not to give in to it. This morning the transaction for my stay kept getting declined. I contacted my bank and they said it was Hilton that was blocking the payment from going through and the transaction kept saying my form of payment wasn’t being accepted. The Manager Jay and the girl at the front desk Lily (disgustingly rude) did not care to look into the issue even though I stayed there 2 nights ago and I extended my stay with no issues. I offered to pay the balance with a check or in cash and Lily lied and said they do not accept cash payments. She also lied and said I couldn’t get my belongings out of the room bc of the balance owed, which I wasn’t going for. When I asked an assistant manager named Daniel he told me they did accept cash, so I drove to the ATM to get cash and paid the balance... This little girl Lily has been trying my patience since day 1 and lying so much, I honestly feel like she had something to do with this situation bc I never had this issue any other time. This caused a major inconvenience… I had left a pair of black/red Nike vapor air max sneakers in the room, and when I came back to get them, they somehow magically disappeared after the room was cleaned… Also, a lady from housekeeping was giving major attitude as well. I asked for some tissue and she told me to go get it off the cart Lol! I requested room service and never got it. Only towels were dropped off in the room. The service here is a joke. I don’t see how some of these staff are even working here with the attitudes they’re giving. It’s ridiculous at this point. This is the type of service they give a Diamond member…"

"The rooms do have a funky set up. The bathroom door is different and not overly private for say if you were sharing the room with someone on a business but I was with my wife. Michelle is AWESOME and so was the entire staff"

"The hotel is in a hidden spot away from chaos. The parking lot is pretty well lit. There's a shopping center with a Food Lion grocery store and Dollar General on the same street. And the mall is less than 2 miles. The premium outlet is also maybe 10 minutes away. The hotel room was clean. The only thing is the room was very dark. I had to remove the lampshades to get proper lighting. Also the light in the bathroom overhead does not turn on. Only the light in the center of the bathroom works. I don't know if it's by design but that was my experience in room 512. So ladies, take your Lighted Mirror if you need to apply makeup or take pictures. I took one of the lamps in the bathroom. Other than that the room and hotel was excellent. Now about breakfast. The eggs and potatoes were on point! The lady working in there is a Godsend. Her name is Ms. Stacey. She was looking out for everyone and making sure we had what we needed all the way up to 10am and she was still helping when I left at 10:03. That says alot about her. I felt at home like I was eating at my aunt's house. She's has a wonderful personality and helping spirit. Overall I would stay here again."

"Very friendly and helpful staff, very welcoming. Great location, central to lots of shopping, restaurants, yet quiet. Michelle did a great job with breakfast, standard hotel fare, but cooked well. She cares about her job and guests. Front desk staff all greeted me with a smile on entry and exit, and glad to help problem solve. Room with queen beds was a little tight, and layout was funky, with small half window and bath that opened directly onto bed with heavy barn door you couldn't close. I did sign up for the cheapest room though. Great fitness center with top of the line equipment."