Hyatt House Charlotte Airport

"If you are on military orders do not go to this hotel. When I checked out the service desk gentleman said the system was refreshing. He had told me he would send the hotel bill to my email and never did. The hotel has changed me 3 times for a one day stay. If your on military orders don't stay here because you won't be able to do your travel statement in time."

"I only worked there as a Security Officer, I never was in the Rooms. However, the Staff, seem to be very Friendly and Accommodating to Everyone. Also, their Breakfast, that's available in the mornings; offers a Great Variety and is Very Delicious. From my Experience and Observation, they Deserved (5) Stars, and I Encourage them to Keep Up the Good Work !!! Love Y'all"

"I found the hotel via a search, and the price was alright and seemed to be what I needed for a few nights. I checked in and was given a key to one room that had someone in it. I was then given a key to another room that hadn’t been serviced. Third time I got an unoccupied room, but it was unsatisfactory. Both air conditioning units in the one bedroom suite leaked water on to the carpet. A lamp in the living area didn’t have a light bulb and it fell apart when I touched it. The shower handle bar was rusted and fell off in the shower. The paint in the bedroom was peeling off the walls. The hallway carpets were dirty, dingy and disgusting and weren’t vacuumed until later in the evening. Key cards didn’t work in exterior entrances other than the main entrance. I was quite happy to check out and move along on my trip. The saving grace was both the location and the staff. That’s it. I wouldn’t recommend this place to anyone. Beware."

"First and last visit in Charlotte. Traffic here is crazy. Use booking and when I got here they want additional 100 deposit. Front desk so so it's no hospitality. 5 floors, 1 elevator, 1 entrance which means parking was full fast, hallways are dark, stains on floor, chip paint, door signs fall off. The room is a great design but not clean and need to be updated. Room 214 shower pressure was very very very horrible 5 holes. Took 10 minutes just to get fully wet! We had 4 rooms every room the remote in the sitting area did not work. The breakfast was decent, but ants crawling all over the table. No one was cleaning the tables after use. Don't try to check in early. Check out is out 11. The hotel industry...."

"I stayed for a total of 3 nights and was pleased with my stay. The only reason why I gave 4 out of 5 was because I saw 1 roach in my room on my second day. (Mind you I keep my space very clean and organized) Aside from that, the room itself had a very nice layout and was mostly clean (aside from deep stains in the floors). The bed was very comfy and the location was great for using public transport! Staff was very friendly and the breakfast was decent for being free. :)"