Homewood Suites by Hilton Wilmington/Mayfaire

"The front desk and customer service was outstanding. Peter and Mrs Edna was a delight and made sure we had everything we need and a pleasant stay. The only minus was the room service, we didn't receive any the several days we were here, so it's wise to ask for it in advance for towels etc. It was still a great overall stay! Thanks again Edna and Peter."

"This hotel is in a great location but I can't recommend anyone to stay here. First impressions, the room is very nice. Plenty of room, very good looking. However, that was the last good thing about this place. - TV - The TV feels like something out of the 1990s. Crappy scrolling guide from spectrum with no decent channels. - Bed - I have no idea what was going on with the bed. They had what looked like a mattress pad for a queen size bed as a blanket for the king size bed in the room. We had to strip everything off and just sleep with the sheets because it was so messed up. Where were the blankets? It was also the worst mattress I've ever had in a hotel. Nothing but lumps and a huge sag to the middle. - Toilet paper - Really? No extra toilet paper? Just one on the roll, don't use too much. - Employees - The guy at the front desk looked like a homeless guy. Dirty shirt and not very friendly. I could go on but you get the idea. Hilton used to be better than this."

"I rented a room for a family Thanksgiving gathering in the area. Unfortunately, at the last minute I had to delay my trip by one day because of work. Circumstances were beyond my control, which Hilton Customer Service and local staff understood without objection. I spoke with Peter (local) and Hilton Customer Service, both of which went out of the way to make things right, although they could have declined. It was like a holiday gift, unexpectedly superb customer service in this day and age. I can't thank them all enough. They treated me like a human rather than merely a booking. As for the hotel itself, the facility was well-kept, and the room was clean, quiet, spacious, and comfortable. The breakfast hit the spot, and it's more robust than cereal and bananas. The location is very convenient to Wrightsville Beach. This was without a doubt one of the best hotel stay experiences I've ever had. Great job! Thanks all!"

"Amazing!!!! Rooms are clean and beds are extremely comfortable. My only complaint would be the shower pressure. The staff are amazing!!! ALL OF THEM!!! They were all so welcoming and accommodating. I felt like I was staying with a friend. Well done y'all. I would definitely recommend this location."

"Cleanliness rating was posted as 98.5. Our room was not clean and I'm not picky. The shower apparently wasn't cleaned; there were several long black hairs that should have been noticeable by housekeeping. There was a hair-tie hanging from the towel hook. The bathroom floor looked like it hadn't been cleaned recently. Carpeting needs to be cleaned or replaced. There were a couple wall patch jobs where the paint didn't match. Breakfast was very good. Clean. Food was fresh, hot and tasty. We were disappointed in our stay because the room was far below Hilton standards - especially disappointing because the room was expensive."