Ki Spa Salon

"My wife absolutely loves getting her massages and facials at this spa and bought me a gift certificate for Christmas to try them out and I was incredibly impressed as I travel extensively for work and have visited the best of the best! My massage was amazing and the Deep Tissue was superb and the atmosphere was a true spa feel with complete quiet and very knowledgeable therapists who really addressed my chronic neck and back issues. I enjoyed every aspect and the hot tea was a nice surprise also.. I have already rebooked for next month and look forward to my next visit in this tranquil retreat!"

"Worst massage I have ever had and only not positive massage review I have written outside of one massage envy which was charging me membership fees illegally after canceling multiple times and kept doing it despite interventions… you get the point. I think some of this could be related to the particular massage therapist but some not. It is a really beautiful spa the nicest I have been to in Wilmington but it smelled so stale, the beds were moist and did not seem clean and it was COLD and the bed was not heated. Also, it is on you who they hire. My preference is to have a female therapist and to be fair I really should have specified this when making the appointment or even asked but I didn’t do that’s on me. Admittedly I have had so many massages in my life if I had to guess upwards of 100 in my 30 years of life. Many of the times the nicer spas will ask your preference of a male or female or you make the appointment online. For example another spa in Wilmington I was looking to make an appointment and they asked if it was okay if it was a man and I said I would just rather not. However I have had a few massages my a male therapist and typically it’s uncomfortable for me for the first few minutes or so and then it doesn’t matter at all because you are relaxed and I’m over it. This was not my experience at all. It was as gen z would say “a vibe”. He would NOT stop talking during the massage itself. That is my absolute pet peeve. There are only two maybe three massages I have had where they talk during the massage outside of asking if the pressure is okay in the first few minutes. It should be that you are so relaxed that you can’t respond. He asked unnecessary questions like “How long have you been having headaches?” “Are you cold, you seem very cold to the touch and laughs…” while massaging my clavicle like that’s not even a question. Asking how it’s going every few minutes is just terrible. He also did this neck stretch that to be fair he asked if it was okay but it literally pulled some kind of muscle in my neck on the right side. Massages can cause some pain afterwards but this is different. No business doing a stretch like that forcing your neck forward especially when my only complaint was chronic migraines. Also, he massaged my inner thighs with light pressure. I have only had one other massage in my life that did that but it was by a girl to be fair but it felt more intentional. Also, I had scheduled a deep tissue massage and it 100% was not that. It was a Swedish massage with all those standard techniques. Also, the massage I scheduled was supposed to be lavender. We did aromatherapy at the beginning and end and it was in the oil. I love lavender. I have had all different brands of lavender essential oil and lavender scented all kinds of stuff, this did not smell like lavender at all. I told the lady at the front desk that and she said it was and that’s totally fine maybe it was a different type of lavender or some kind of mix. I almost suspect some kind of CBD oil but that’s me being overly paranoid at this point just because it smelled a little like that but I did not ask for that and did not want that at all. In conclusion. I really recommend other spas/massage places. I’ve been to 5 other ones in Wilmington and all were better experiences than this I just went here because I had a gift card. Save your money and go somewhere else."

"If I could this place 0 stars I would. I have an appt at 10 am today and as I am turning in to park I get a call with a cancellation. Apparently, the person I’m scheduled with fell ill and won’t be in. I just drove 45 minutes and do not understand why I wasn’t informed earlier, maybe, preferably before I made the drive. Unprofessional to say the very least. Nothing was offered for the extreme inconvenience. However, if I had canceled last minute I would have been charged a fee or the entire service."

"My favorite spa. The massage therapists and estheticians are professional, knowledgeable and experienced. Ki Spa is a place to relax. The atmosphere is so “ooh-la-la” from the moment you walk in. Every detail is thoughtful, to make your experience special. I love when my husband gives me gift certificates here!"