Fantastic Sams Cut & Color

"I have never been to a Fantastic Sams and decided to give it a try. Monica gave me the best haircut I have had in a long time. She did exactly what and how I wanted it. I will definitely be back to see her."

"Doesn’t resolve issues after we’ve made numerous reports. Gives out wrong phone numbers so they don’t have to deal with things. Hung up on me speaking in the middle of my sentence, doesn’t answer, care about the situation, or their clientele apparently. In reality, it’s their false number causing issues on my side. This has been going on for 7-8 months."

"My daughter and I had such a wonderful experience here. Monica the manager, worked on both of our hair and was so nice and patient. She helped me pick a new hairstyle and color look and paid so much attention to detail. She also was so kind and patient with my daughter and made her feel right at home. We will definitely be returning."

"6-16-23 Update: Everything went well when I arrived for my appointment! Jordan did a great job and I left feeling cute :-) I felt bad for another guy who arrived for his appointment but it hadn't been accepted. He was able to get service but had to wait as there was only one tech working at the time. I'm increasing my original rating because the owner put forth effort on my behalf and that matters. The appointment system still needs follow through though. It shouldn't be this hard to get a haircut. 6-15-23 Update: At 12:33pm I received a text and an email confirming my appointment for tomorrow. I appreciate the person who took action to resolve this for me. Thank you! 6-15-23 Update: The owner of the Ballantyne store offered me an apology explaining that there was new management. In the interest of fairness I waited a week and made another appointment for 10 days later (June 16 ) because that was the earliest day available. I watched email for a confirmation and received none. I checked the website and it says my appointment is pending store confirmation. I called at 10am to discuss but no one answered. The owner might care about customer service but the person responsible for appointments sure doesn't. My 2nd disappointing visit in a row to a Fantastic Sam's. I made an appointment on Friday for Sunday, especially for Jordan. He fixed an awful cut for me in the past so I trust his skills. But after my move, it's an hour drive to the Ballantyne location (2 hrs round trip). I decided it would be worth it to feel confident about my most recent disastrous cut (courtesy of the FS in Denver). I arrived a little early and checked in. There were plenty of people so I was glad I thought ahead and made an appointment. I checked in and offered to wait in my car. A few minutes later the woman who checked me in came to my car to tell me that there was at least a 90 min wait. I mentioned my appointment but she said she had just accepted it when I walked in and that he was already booked for the day. They closed in 2 hours but I could wait behind everyone in the lobby and maybe there would be enough time remaining to take care of me. I politely declined. That's the 2nd time I made an appointment for FS that wasn't honored. Last time I pushed the issue and she butchered my hair. This time I just left having decided I'm done with FS. At least this time it was only 2 wasted hours of driving. If FS isn't going to honor appointments then don't offer them. Also if you're going to decline the appointment do it timely, NOT days later while I'm standing there."

"Regularly give out Jordan and Rachael’s name. My cut and color is complimented regularly. I wouldn’t trust anyone other then these two to do the platinum cut that has turned heads since I decided to do it. No regrets."