Fred Anderson Kia of Raleigh Service Center

"Great customer service. They offered a convenient service for me to get a ride home so I didn't need to wait at the dealer."

"Update, Nov 16, 2023: The manager, Ben, had reached out to me, which greatly appreciate. Hats off to him for reaching out to resolve the situation and address my concerns. It turns out that the oxygen sensor had to be replaced, although I've done that 6 months ago. But, apparently, the car already had a fuel injection done about 6 months ago as well. And during this visit, another fuel injection was performed that could have damaged the new oxygen sensor, causing the need for another replacement. The mechanic who serviced my check engine light and replaced the oxygen sensor again had the opinion that Kia should have been able to see that a fuel injection was recently performed and not needed (paid for unnecessarily). However, Ben at Kia mentioned that this isn't possible. Im not the expert, so I have two differing opinions, so I can't judge whether they could have known and made me waste money on a service not needed. (I might have paid $500 when they should have seen i didn't need it, but it may have been impossible for them to see that the fuel injection and coolant flush were recently performed. I don't know). In Kia's defense, I didnt have documentation for the service rep at the check-in of any services rendered from another mechanic. Also, in our conversation, it became apparent that much of the concerns were traced to communication issues or disorganization. I should have received an inspection video during the visit as well as a multi-point diagnostic report. The issue with someone else's key was that it was accidentally on the service rep's desk, but shouldn't have been. When I checked out, the rep accidentally handed it to me along with my paper work. And then they looked at video footage to figure out where they key went, as they needed to return the car to the customer. Ben confirmed that this was accidental, and there was no accusation of me knowing of or even intending to take someone else's key. I let him know that my concern was with the service rep's miscommunication, as he called me and sounded as if I took someone else's keys on purpose or knew about it [he said "you took the keys"]. He should have communicated that differently, as I felt accused of intentionally or knowingly take someone else's keys. Which makes no sense, as the car and its owner are still at the shop. And Ben made that clear, himself, removing any doubt of whether Kia reviewed security footage to prove I'll intent. I've always serviced the car here, every 6 months. Things have always been fine. However, the lack of or miscommunication and disorganization caused myself much concerns and stress during the last visit (and afterwards, given the need to replace a fairly new O2 sensor again). But I appreciate Ben's handling of the situation to talk through it, resolve and address concerns, and finding ways to relieve any burden. Thanks. ** I have removed any language from the original comment that proved to be untrue and were misplaced and accusatory from my side towards Kia. [I was very concerned with service rep] Eddie Walsh. I had $1,500 worth if maintenance done less than three weeks ago. Now the check engine light is on. Failing part that would have been obvious two weeks ago. This car is regularly maintenance. But I could tell, during the last visit, they were unprofessional. They never shared the video or diagnostic details. They took 10 minutes to put together a list of items they told me are necessary. They forgot someone else's car keys in my car and then tried to say they that they saw security cameras of me taking it. I have tried calling for over an hour, left a voice-mail without a call back ever. [I believe they] owe me over $500 from neglectful issuance of inspections reports while failing to provide required multi-point inspections and associated documentation. This has led to failing parts."

"Shelby has been a great help in prioritizing scheduled maintenance yet keeping me on budget. She really went to extraordinary length to give me the opportunity to do maintenance at my financial pace. Thank you Shelby!"

"I wasn't ready. They have a good inventory, but watch out for "Market Adjustment." I paid basically an extra $3,500 for nothing. Stick to sticker or below and walk away! Didn't need a car, but wanted one and we paid to beat out the other 5 people who were test driving the same car that day. Watch out folks."

"Mark and Brent are the ABSOLUTE BEST!!! If you're looking for professionalism, courtesy and compassion, this is the place to purchase your next vehicle! My son and I are so grateful. This was my son's first major purchase and they made it so easy. Thank God for them!"