Stansell Dentistry Associates 9400 Brier Creek Parkway, Raleigh, NC 27617

"Unfortunately, after being a patient here for several years, I may not return. I had a 6 month cleaning/checkup today and the dental hygienist was unfriendly and rude. In my previous experiences, the dental hygentists have always been warm and gentle. To make matters worse, this was the most aggressive cleaning I have ever had and I absolutely love going to the dentist (since childhood). I had to stop her and tell her she was hurting me and she didn't even apologize. We all have bad days, but this was ridiculous."

"I had an awesome experience during my first visit! Super friendly and helpful staff, easy to schedule and fill out forms, quick and easy x-rays, and no pain from the cleaning!! Dr. Stansell is super friendly and knowledgeable and I love how educational he and his staff are."

"Dr Stanelll is amazing. However as she expanded her practice her support staff is not on the level it once was. Hopefully with more experience the new staff can bring back the world class service I was accustomed to receiving."

"I've been a Stansell patient for almost 10 years now. They listen to and are very considerate of all of my specific needs and I am very grateful for it. I've been seen by multiple hygienists and doctors, and have never had a bad experience."

"We have been going to Stansell Dentistry for several years now. At first, we were happy with the services received and the customer service provided was excellent, but this has declined over time--with the last visit being the final straw. One of the major issues is that we never see the same dentist for our routine visits. We have repeatedly asked to have some consistency with the dentist that we see, but yet we continue to see someone different every time we go. It would be nice to know the credentials of the dentists that we see and build a rapport, but this is hard when it is always someone different. I really liked the hygienist that cleaned my teeth and was willing to stay for her, but she is no longer at this practice. I was not made aware of this prior to my most recent appointment, and the 2 people who cleaned my teeth did not provide the same level of expertise nor patient care. It was actually a nightmare, and I left with a wet shirt and had to wipe toothpaste off the side of my face before leaving. I have never had this happen before with other providers. The final blow came today when I got a text that I had a bill to pay from my visit 3 days ago. I have had the same insurance and gone to this practice for a number of years, so this was unexpected. So, I called to find out the details and found out it was for x-rays that insurance did not pay for. This was very frustrating, as asked the person who took the x-rays about this before she took them, since we usually go in January but it was the end of December. I was concerned about the frequency of the service and insurance requirements. She said it would be fine. Well apparently it was not fine. I explained this to the person who answered the phone when I called today and his only suggestion was to call the insurance company. I asked if I could speak to the office manager or account manager and was told that they wouldn't know any more and to call the insurance company. I told him that would wait for the EOB from the insurance company since it had only been 3 business days since I was at the office. He said that was fine but offered nothing more. I told him how unhappy I was with the experience during the recent visit, and he did not seem to be concerned. For these reasons, we will likely be looking for another dental practice."