Service King Collision Wilshire Ct (Now Crash Champions)

"Great customer service and did an awesome job on our vehicle."

"Review Wilshire Allstate referred me to this place to have my car repaired. They are extremely unprofessional and do not know how to communicate. On 5/22 I was told my car repair would be completed on 5/31. I called the place after not having any communication and the person who answered told me their system went down last Tuesday (a week ago) and they hadn’t been able to send out updated communications. My car has been at their company for almost 3 weeks and there has been no work done to the car because the parts haven’t arrived? The order for the parts were put in almost 2 weeks ago. A sad excuse of a business. The person who picks up their phone has the worst customer service too. I received a message that my car was ready for pickup and was told to call to schedule an appointment. I called on Tuesday morning at 10am and left a voicemail and asked for them to call me back. Then called again around 2pm and still no answer. Drove over before they closed and had to tell them I was there to get my car. Don’t rely on them to communicate with you. Please learn how to communicate with your customers."

"Terrible. The shop claimed they’ll fix the damages to paint match and repair the wheels. Obviously you can see the rear bumper doesn’t match and they did not repair the deep scratches. Just painted over them. Leaving paint cracked line along the doors and didnt replace the manufacturer paint protection films on the rear driver door. Left a scratch mark under the driver side mirror aswell. Wouldnt recommend especially it being a brand new car."

"Two weeks ago I had my Camaro taken here (referred by my Ins Co) after T-boning another vehicle that ran a red light. The accident had damaged the front end and driver's side as well as the hood of my once beautiful car. It was honestly devastating to me seeing the damage that was done to my car on top of the fact that I had JUST bought it 3 weeks prior to the accident. :o( I can't say enough great and positive things about Service King... right from the start, Brittnay, my Service Advisor, was amazing!!! I felt that she really understood the stress & inconvenience I was feeling from the accident and she truly made this part of it absolutely stress free. I felt that my baby was in the best of hands! Brittnay kept in contact with me thru-out the whole repair process and went over all the repair details when my car was finished.... which was way before the initial "finish date" that they first quoted me. Service King made my car as beautiful as it was prior to the accident and Brittnay emphasized their commitment in backing up the their quality work if I felt there was something not quite right with my car. I've only had my car back a day and so far so good! (Knock on wood) If there were to be any issues I have no doubt that Service King would promptly address them to my satisfaction! I have to mention that I was really impressed with CTR Automotive as well. They did the alignment on my car and I have to say that their concern over it being off 2% on one side made me confident that it would be nothing less then perfect when they were finished. THANK YOU! All in all.. I highly recommend Service King! It's where I'll be taking my business, in the future if need be. Great customer service and outstanding quality work! THANK YOU BRITTNAY for being so thorough, always communicating with me, and for understanding my stressful situation. And all those who were involved in fixing my car... my sincerest THANK YOU!!"

"Brought my Tundra in to be fixed. Service King did a horrible job. The paint was orange peeled and had dirt in it. Looks like the fender was painted outside. Panel alignment was off by at least a half inch, which I verified using a tape ruler. The bed off the truck was left unwashed and covered in dust. Took them a week to get this job done. Now they are trying a second time to get it right. After they had it for another 4 days the truck had been fixed correctly."