The Smile Shop 5400 South Miami Boulevard, Durham, NC 27703

"I had very uncomfortable experience here with scaling and root planing which took about 4 appointments. The dental hygienist called Amelia acted weird from the very beginning of treatment but I just waved it off giving her the benefit of doubt. When she gave local anesthetic, it was so painful that another doctor had to do it. I kept complaining that I was in pain but it came off as ‘resistant and uncooperative’ I assumed it was the calculus deposits causing the pain so I tried to bear the pain even with local anesthetic. After the cleaning had been completed, I came back after 5/6 weeks so I could do a fine scale and they would then check that my gums were recovering nicely. In spite of the fact that I mentioned to Amelia that my gums were still hurting, no topical anesthesia was added, she proceeded to insert the needle like object in my gums to measure my gums. I tried bearing the pain , but it was just too much and so I asked her to stop briefly holding her hand. She said she’ll get a doctor to see what they can do to help and guess what instead of being helped, I was given a dismissal letter. I was in pain, the least they could do was ask more questions or at least refer me to someone that could help. I understand Dr Adam’s (the owner) concern in taking care of his employees. But if doing that means dismissing actual concerns of clients and labeling it as resistance or uncooperative behavior, then I never want to be at such dental practice. Overall the receptionist seemed nice, but I had a traumatic experience"

"I need to update my review, this is the worst dentist in Durham in my opinion. They are nice getting you in and using up your insurance… then you see the who they really are in my opinion based on my experience undercover racist. Mrs Dolan, she did a crown for me, after the crown I was in pain and had to find someone else to try and fix the problem she created. Please BEWARE. This was my total experience."

"I had a great experience! Everyone was so friendly and explained everything that was happening! The place itself was very up to date and clean. I appreciate the ability to book appointments online and the text reminders that are sent. The experience was quick and painless."

"I called the smile shop because my front cap came off. I had called several dentists. Dr. Dolin and staff were amazing. From the time I called until the time I left, they were amazing. It must be the culture of the clinic. Every person spoke with calmness. Thank you Dr. Dolin for answering the phone and rescuing me. Happy Thanksgiving and Merry Christmas to the staff."

"The Smile Shop is so wonderful! They have been thorough, but also efficient and quick every time I visit. Everyone there remembers me and treats me very kindly. I'm also impressed with the open and honest communication about the health of my teeth. I look forward to seeing them again for future visits!!!"