Woodie's Auto Service and Repair Centers

"My mother took her car here to have it serviced. Before we came to Charlotte she always went to the dealership but it was a little far. Trying woodies turned out to be the worst idea ever. They overcharged (more than the dealership in Delaware), literally took the entire day (we came to pick up the vehicle at closing time and still had to wait), but worst of all the tech drove out of the garage and there was obvious DAMAGE that was not there before. The guy acted like he didn't know it was there but when you hit something you can hear it or feel it so someone had to know. He did apologize since we noticed it. He may been counting my Mom not seeing it. Then he said he will have his manager call to take care of it. That never happened so we went back up there and spoke to him in person. He said they work with a shop in Pineville that would fix it. We were not given the option to pick a shop of our own. That shop ended up being about 35 minutes away. So we got an estimate and never heard anything. I called on behalf of my mother and said they should refund at least part of what she paid for the service due to the time wasted, gas spent driving back and forth to Pineville 3x, and inconvenience. I also missed some time at work due to this. The car was taken to Woodies to make it better and it was given back damaged. The manager was nonchalant like this was a normal everyday occurrence. Do yourself a favor and avoid this place at all costs."

"Worst nightmare of a traveller: something falling off the bottom frame of the car during a 2,500 km road trip. Called from the highway and got an immediate and surprising "sure bring it in for a look." Quick diagnosis and explanation, and offered a very fair price, no advantage at all taken of me by my desperate situation. In this instance it was a quick fix, but even if it was not, offering a quick 5 minute diagnosis saved me from cancelling the trip or a later accident on the road. Highly recommended. Thank-you Chris !"

"I am notorious for waiting until the last minute to have my state inspection done and I typically go to another facility but they were completely booked. I called Woodies, and a nice young man spoke with me and told me they could get me in almost immediately. The total wait time was about 45 minutes to an hour but the customer service was excellent. I can't remember the young man's name that I had the pleasure of speaking and interacting with but he was a younger African-American male with short dreads. I definitely plan to come back for next year's inspection."

"It was the day before Thanksgiving 2023. This was my second time giving Woodie's a try. This time I made my requests clear, to get confirmation. I wanted my oil changed, my fluids topped off, and a quote for a set of 4 tires. The staff assured me they would do all that I asked. It took them about 2.5 hrs before they called to let me know my car was done. I noticed there was no mention of the quote for 4 tires, and nothing attached to my paperwork once I got in my car. I immediately got on the highway. About 10 minutes into my drive my "check coolant levels" light came back on, so that wasn't topped off. 30 minutes into my drive I try to clean my windshield, still no washer fluid came out. These were low when I took my car to woodies for my oil change before this one. Now, I have to question are they even changing my oil? Both times I went to Woodies the guys at the counter were very kind and knowledgeable. But Im starting to believe that woodies just doesn't like me or my car because once it goes back, nothing I'm promised that comes with the point inspection, ever happens."

"Takes way too long. I will not be coming back to Woodie's. Nice customer lounge, get comfortable, you will be waiting a long time. Took them 3 and a half hours to inspect my work van and change one headlight. They had my van for an hour and a half before they told me the headlight needed to be changed, which added another 2 hours to the whole ordeal? Staff is friendly, and the facility is nice and clean, with complimentary snacks and TV in the lounge. I simply can't afford to waste that much time waiting for such a basic service. Maybe you can..."