Men's Wearhouse

"Just left this location without purchasing and now have to drive to Raleigh. Let me start out by saying I’ve heard not to come to this location multiple times, one of those times being my father in law. Me and a few other customers sitting and browsing for about an hr with no help. The more restless people got the more started to leave. My review is based specifically on this location and these employees. No greetings, no assistance, no one at front registers or to check the fitting log. Terrible customer service."

"Your scan system, is useless, let’s start with that. Second thing is, why take my phone number give me an estimate pick up date, and then proceed to send me an email, that went to my junk mail, and when I called the day that I was told my suit would be ready, “well did you check the junk folder?!” Well does your company provide you with a phone? Quick phone call wouldn’t have hurt to tell me, hey, your suit came in quicker than expected, come try it on, instead of 2 days before my event! Luckily it fit my son. My office would lose business if we only sent reminder emails!"

"Went to the Cary location while visiting my son at a local university to buy him his first suit. Donovan R. was a fantastic help to us! He knew my sons sizes just by looking at him and helped us throughout the whole experience, answering our questions and giving guidance. He was able to continue to do this even as the store got busier (many parents in looking for business clothes for their kids). One note -it did appear the location could use some more staff perhaps on the weekends, Donovan and the other person were extremely busy by the time we left. We left satisfied and with a nice suit that fit within our budget. Good experience!"

"I like to start all my reviews off by being fair. Please get your employees some help. You can’t have one employee running a store looking lost with 5 customers needing assistance. It’s perfectly fine I took my business elsewhere and spent that money in a store 4x the size of your location. Strange thing this man was able to help 4 customers at the same time without sacrificing the level of service he provided. He knew how to multitask and inform customers he was the only one working and to be patient . It WAS NOT at this store. I did try to be patient with you here but you need to get your employees more help. ~Positive Vibes~"

"My boyfriend went into the Cary location for a suit rental fitting. It wasn't a good experience. The girl at the counter told us to scan the qr code to check in. We were the only ones in line. Why check in? Now comes the fitting. Oi, she didn't seem as knowledgeable or bright. She said that my bf had to take the shirt that's about 2 times bigger for him in his arms. F9r Pete's sake, it made him look like he had arn curtains. The groomsmen are not wearing jackets, so why tell him he has no options, then offer him slim fit? She needs extensive training and needs to work on customer service. The only person whom we trusted was the young man who went beyond to help find the shoes and order the shoes. That was the only person who did right and had offered good customer service!"