Aspen Dental - Alcoa, TN

"I’m very nervous about dentist visits and when I got there I felt very relaxed and comfortable. Everyone was super nice and answered all questions that I had. Definitely recommend Aspen Dental!!! Looking forward to my next visit to get me a great smile."

"The staff is very friendly, however I've had nothing but trouble with the denture ever since I started the process over 5 months ago! It's been nothing but a nightmare of a process! I've been making a 45 minute drive one way at least once a week ever since my surgery 5 months ago to try and have the denture fixed. I've told the staff every time where the denture rubs a sore on my gum, I've seen several different staffing, yet no one seems to want to make any significant changes to the denture to make it fit correctly. So unless you just want to pay thousands of dollars for the staff to be friendly to you I would not use Aspen because I've spent thousands of dollars for a denture that's not fitting correctly and can not be worn. Or should I say I've not been able to wear it yet!"

"My experience with Aspen dental was unfortunately not a positive one. As a good patient, I called ahead to the inform the office that I would be 8min late due to traffic and instead of thanking me they used this as an excuse to cancel my appointment. I was baffled of course and asked the receptionist to please check with the dentist as it was still within the 10min arrival window. She placed me on hold for 15min (I was still driving there because I did not think they would truly cancel my appointment), when she came back on she stated they would need to reschedule me and their earliest availability was 7 weeks later. Giving your patients zero leniency is unacceptable, but this is only my humble opinion. I’ve worked in cardiology since 2008 and I have never turned a patient away for something so trivial nor would I ever."

"I’ve been needing to get my teeth fixed for a while and could not afford to. Aspen Dental took my insurance and helped me with a payment plan for the remaining cost that insurance wouldn’t cover. Dr. Hamilton was great. So were the hygienist, dental assistants, and the coordinator. They were patient going over everything with me and making sure my treatment plan covered everything I needed. I am so happy that I am getting my smile back for Christmas. I highly recommend. I will update with photos when everything is done. Thank you Aspen dental for making this experience so easy!"

"I had an appointment at Aspen Dental in Alcoa, TN on 12/5/2023. I went hoping to get my teeth cleaned but they did a comprehensive inspection of my dental health. I was hoping to take advantage of my Medicare Insurance policy. Unfortunately, they presented me with a plan to address all the issues my mouth has. I want to say that the Treatment Coordinator, Jamie was especially compassionate in delivering to me a budget that is far beyond my means to pay. I have recently started to suffer from PTSD and became emotional with the stress Aspen's Dental caused me. Jamie was very compassionate in responding to the stress that their estimate caused me. Jamie treated me with both respect and compassion for which I am very thankful."