Chapel Hill Tire - Fordham Blvd 1809 Fordham Boulevard, Chapel Hill, NC 27514

"Took my daughter’s Subaru Impreza here to swap out summer tires to winter tires. Already owned the tires, just needed mount and balance with one tire needing a puncture plugged. I did not ask for a quote as I swap out tires annually and have never paid more the $25 per tire ($100 total). When I picked up the car, I was shocked … $257.79!!! They did not charge me for the puncture repair, which I thought was decent of them; but they obviously made up for it by overcharging for the Mount/balance. (The repair would’ve only cost $10-25 at any other shop). I argued that the charge couldn’t be right, but the salesman said that he had told me the price ahead of time. I assured him that he had not, as I would not have paid that amount for swapping out tires. I paid the bill and figured it was a lesson learned about this place of business. I was in for one more surprise, though, before I left. I was informed that one of the lugs had stripped on one of the wheels and was not guaranteed to hold anymore. They told me it was “a Subaru thing” and was common. This is my fourth Subaru and this car is only 3 years old, so I know that it was much more likely a careless, over-zealous air-ratchet operator than it was “ a Subaru thing.” I have never had a lug strip in any previous Subaru. I will not be back to this tire shop or any other in their franchise. If you deal with them, be sure to get a quote. Better yet, go somewhere else."

"Mr. William is a great mechanic. Very knowledgeable about his job and can tell he loves his job. Great man and great friend now! I feel like family when I come in and he helps figure out the problem with my vehicles. Always Ask For William!"

"They changed my purge valve in the Spring and it is failed again in few months. When I bring the car back to the store, Jamie told me it’s not the purge valve issue and they asked me to pay another $300 diagnosis fee to check my car. So I bring my car to the dealership and pay almost $200 to confirm my concern, yes! It was the purge valve failed. Then I bring the report back to chapel hill tire, they refused to reimburse me and only agree to refix the purge valve. The first time after they fixed the purges valve, my car had hissing noise and same for the second time, so I have to bring back my car to them, I was told “they’re done with me, It’s not their problem “after Jamie check my car, not even a technician looking at. Hard to believe they treat customers this way!"

"My car broke down they helped me to get a Tow quickly offered me a ride to a local Hotel while I waited for my parts to come in following day. They started as soon as they opened gave me a fair price I have nothing bad to say about Chapel Hill Tire come on in give them a try, for all your car needs, ask for Amber tell her I sent ya! Also do NC state Inspection."