Steak 'n Shake

"Absolutely the best!! The one where I live shut down, so it was awesome to see this one! Was not disappointing at all!!"

"Came here on Christmas Eve for a great meal and a shake and it was awesome. The manager Riley was completely polite, swift, courteous, and helpful, constantly checked on us and other guests doing table touches to make certain everyone was having a great experience and their food was alright. He was very well and professionally dressed, checked bathrooms, managed the back of the house and dining area at the same time. I'm quite impressed and very satisfied with the experience I've had here today and I will be coming here again more often. Highly recommend their Frisco melt, out of 4 things I've had this is my absolute favorite and it was fantastic every bite. My time here was very enjoyable and the food was phenomenal. 5 stars"

"11/18/23 Extremely Disappointing Experience at Steak and Shake I recently encountered the most appalling service from a manager name Riley at this location I have ever experienced. It is with great disappointment that I write this review to warn others about the terrible treatment I received. Upon entering the restaurant, I was greeted by a disinterested and unenthusiastic staff. However, the real nightmare began when I encountered the manager Riley. From the moment I approached him with a simple inquiry about my burger being incorrect, he displayed an attitude of complete indifference and rudeness. It was evident that he had no interest in assisting customers or providing a pleasant dining experience. Not only was the manager unhelpful, but he also seemed to lack basic management experience. When I asked for a refund, he simply shrugged and said, "I don't offer refunds." This lack of professionalism and knowledge was truly disheartening. Furthermore, the manager's behavior towards myself when I asked for refund due to the employee walking back to the counter with my sandwich open looking down at it while talking over it. Asking me what it was missing me, then proceeds to add the grilled onions placed it in the microwave and attempt to give me the same burger was equally appalling. He openly berated and belittled me in front of customers, creating an uncomfortable and hostile atmosphere. It was clear that his leadership style was one of intimidation rather than human. To make matters worse, the food itself was subpar. The burger I ordered was incorrect and lacked any flavor. It was evident that the lack of care and attention to detail extended beyond just the manager's behavior. Overall, my experience at this Steak and Shake restaurant was nothing short of a nightmare. The manager's horrible service, lack of knowledge, and disrespectful behavior towards me left a lasting negative impression. I strongly advise anyone considering dining at this establishment to think twice and seek out a more welcoming and professional environment elsewhere. Stay away from this location."

"Steak ‘n Shake located near Concord Mills Mall is a great choice for an inexpensive burger meal. It is completely self serve (a kiosk where you order food - no cashier is available) which isn’t a problem, as if you need to mention a specific request, there ARE employees and even the cook right there that you can ask for whatever you need customized beyond the ordering process (no salt on fries etc). Workers mostly speak Spanish however there are English speaking employees there so again, not an issue. The food was good - I do prefer my burgers not smashed which is a default there so that is what it is. The bun was great and the meat flavorful. Onion rings have a white material on them (from being in the same deep fryer as the fries which have that) and it is not salt. I was concerned that they salted their onion rings but they do not do that. Manager was friendly and helpful! Solid choice"

"No contact ordering at choice of several kiosks inside but wasn't too difficult... Dined in and the order was up pretty fast! Onion Rings are superb and burger was spot on! Kids love this place ... bring them in!"