Firestone Complete Auto Care

"Yeah, don’t come here. I had to get a new tire because mine “couldn’t be patched”. So, I get the tire per their recommendation and they didn’t even balance it after putting the new one on, so my car was swaying all over the highway. Dangerous. Fortunately they balanced it for free when I brought it up to them, which I will say was nice of them, but they should’ve done it in the first place. Also, it took half a day for them to do it. I was told it would be 2 hours max but it took like 4.5. Their communication is awful. I had to ask for updates constantly and most of the time they would go back to “ask a technician” then never be seen again. Save yourself the headache and just don’t come here. Go literally anywhere else."

"4 stars cause nothing beats the great customer service and superbly friendly technicians. Unfortunately, I was given a 25 to 30 minute timeline for the state inspection and it took an hour and 15 minutes. I will definitely use them again, but keep that in mind if you have other timelines to attend to. And yes, I had made an appointment."

"Don't recommend this place. Brought my car in on a Saturday and had Teresa tell me they had the parts to fix my clutch same day. FOUR DAYS LATER I'm able to pick up my car. They never called me to give updates. I had to call them to ask what was going on. They broke a piece of my pressure plate and used that as an excuse to why they didn't return my car within the promised time frame. Then I spoke to Francisco about the whole thing and was told I would be compensated for the mistake. They ended up taking $150 off of a $2500 invoice and I couldn't even speak with a manager when I picked up my car around 6pm on a Wednesday because they had gone home already. This was my second experience with this Firestone where they messed up (first time they cut my brake cable) so I don't recommend using their services."

"Was working and asked to take my girlfriends car up there to do 3 basic maintenance jobs. Bought a new tire a couple weeks ago and was asking for the other front tire to be replaced, then they tried to upsell on two new tires. Oil changes for synthetic on a vehicle that requires 4 1/2 quarts usually runs no more than $60-70 on average. Was charged $98 for an oil change which is more than my 9 quart Mercedes. Then while on the phone with my partner about the costs, Teresa decides to walk up and interrupt my partner saying “Excuse me is there a problem?” while she was standing away talking to me on the phone. After I decided not to fall for their overly priced tires and alignment, Also to mention the fact they started work before any authorization, so I was forced to pay for an oil change after specifying that I wanted to be ran through the costs and services beforehand. Very rude and unprofessional and a grab money scheme shop. The techs are great tho. They worked quick. But Teresa needs to be replaced. The tech charged normal pricing of $79 plus tax for the oil change and she charged higher prices."

"I am glad that I took my 2018 BMW X2 to Firestone in Belmont. They were exceptionally courteous about scheduling my appointment regarding the service I feared I needed - new pads and rotors. Teresa offered the best customer service I have ever received...anywhere! She was not only kind but extremely transparent in the services that were needed for my car and worked with me every step of the way. Any company would be lucky to have her. I will only do business with Firestone at this location for all my car service needs in the future. Thank you Teresa for your help, care, and consideration. I drove away an extremely happy and satisfied customer. 5+++ stars!"