Starbucks 7716 Charlotte Highway, Indian Land, SC 29707

"This Starbucks is consistently dirty & run down on the inside. I’m not sure if they don’t have enough staff or what, but it needs to be cleaned. Boxes everywhere, the trash cans overflowing, no napkins. When I asked for more napkins because there were none accessible, the barista responded as if annoyed by my asking for napkins. Have been neglected by the staff there on multiple occasions. Customer service not great. The standards of Starbucks have declined greatly over the years unfortunately."

"Hands down and consistently the slowest Starbucks drive through I have ever been through. I’m not sure what’s going on back there but it always seems to take 5 minutes per car with no apologies or explanations to the wait."

"I am honestly shocked that this Starbucks is still open… Without fail, you will be waiting for at minimum 15-20 minutes in their drive thru. Staff don’t greet you when you pull up to the window and are too busy socializing with one another to get drinks made efficiently. I’ve often had my drinks made incorrectly as well. I will not be coming here very often."

"Usually love Starbucks and their great service. However this location must be severely understaffed or just inefficient. The wait time for drive thru is well over 20 to 35 min depending on the day. Makes me consider going to Dunkin...and I am not even a Dunkin fan."

"The wait times are ridiculous. I could literally go sit down and eat at a restaurant before one coffee is ready. I've seen the owner respond to so many bad reviews with the same apology, but I'd say we don't really want an apology. I think customers would like to know what's going on here? Why don't you hire more staff? Is the owner/manager getting some sort of compensation for keeping staffing costs low? There's literally no excuse for this kind of inefficiency at a chain this large. Please stop apologizing and just fix it."