Taco Bell 530 North Carolina 9, Black Mountain, NC 28711

"If I could leave zero stars I would! I have never experienced such disrespect in my life. Came in order 2 soft tacos, two bean burritos, a burrito supreme, 2 hard shell tacos and a quesadillas. They put the bean burritos on soft shell tacos. No actual soft shell tacos, only one hard shell. No actually bean and cheese burritos, no actual supreme burritos (some kinda rice and cheese thing. Not at all what we ordered. Called the store, informed the person that answered but she was (talking poorly about me in the phone while I was on hold) I told my daughter that I didn’t understand what I had done wrong to deserve such unkind things to be said into the phone from a staff member. The manager (at least that what she said) then said “do you have something you wanna say to me” real rude, but I kept my cool ams said, no it’s fine.. she the called me a liar, told me that I should have noticed the order was wrong even tho it was not read back to me.. she told me that I would only be able to get a refund or it remade if i came tonight, it’s now 7:30, my children haven’t ate and it’s their bedtime and we live 30 minutes away from the store. After beginning to tell and talk over me I asked to speak to a manager, she stated I could not. I asked for the contact information for her boss or the franchise owner,she stated that’s illegal. I asked For her name, she refused. I asked for the 800 number to speak with corporate, she told me if I wanted it fixed i would have to deal with her period and tonight. I again reminded her that taco Bell corporate office is a requirement for Her to give me. She said the number is 1800TACOBELL…… IT IS NOT!!! The only number or anything she provided was incorrect and she did it on purpose. Corporates number is a 1866 number…) (all while yelling and cussing) I got upset at this point and requested her name again since she calmed to be the manger to which she refused again. Then she said “you wanna humble under your breath earlier, come say it to my face and with your chest bitc*”! After being threatened my the “manager” I let her know I would be coming in to have this conversation in person As she just asked me to do in so many words.She then said she would call the cops. Have me arrested and removed from the property. She informed me that because of my “bad attitude, I was no longer getting my food remade or refunded. She stole myMoney period. Ams my kids didn’t get the dinner I had already paid for and they really wanted. Screaming into the phone. I responded by informing her I would make it my mission to contact every person above her until something was done… ro which she let me know she would be reaching out to all relevant upper management to ensure I would not be getting anywhere and would be ignored…. I will NEVER go back to this Taco Bell or any other Taco Bell’s ever again after this experience. I will be taking this all the way To the top as I know, because of previous employment that the GM, assistant GM, the 800, ams all upper management contact numbers are posted for ALL Customers inside the store for exactly this type of unprofessionalism, lack of empathy, lack of basic human decency, and Amy sort of compassion ams this is a MANAGER! I will get her name and I will Be taking this to the top. People like this woman should not be employed anywhere that customers service or problem solving is required. Also No receipt in the bag… But u paid with my card and the had my receipt in her hand and pulled up my Order from 7:19 pm tonight. Updates to come…."

"Horrible place. They have left out stuff three seperate times. This last time they left out the sauce that I asked for at the drive through speaker AND at the window. There were multiple cars in the drive through and I wasn't about to wait another 20 minutes in the drive through just to get sauce. I went up the main door and kocked. A girl was standing not even a few feet from where they keep the sauce. She refused to open the door and then lied and claimed it was "illegal" for them to open the door just to hand me sauce packets. So I did wait in line . . . . DEMANDED, AND GOT A FULL REFUND FOR MY ENTIRE ORDER of 40 bucks! They mess something up . . . demand a full refund and go somewhere else. This happens enough times they will eventually get their act together or close. Either one would be fine by me. Do yourself a favor: Go to to one of the other fast food places nearby."

"The WORST. I have spent almost 2 weeks of my life trying to get my money back for multiple items that I ordered and did not receive. The ones I did get were all wrong. Female manager is AWFUL. Refuses to help, refund or even apologize. She should be fired, I’ve never been so rudely treated when I was as nice as I could be. I tried calling 1-800 customer service number too but sat on hold for an hour before giving up. Tried submitting for help though the app, no response there either short of automated email saying they will be in touch. I will never go back to this Taco Bell location. Prior to this experience, food is always wrong and that’s if the store is even open but stealing my money & refusing to refund it is the last straw. Picture of receipt, circled items are the ones I didn’t get. Almost all the rest were incorrect. Paid almost $50 and one of 3 people in my family got to eat."

"10/16/2023. Walked in ordered my favorite food and waited for 12 mins. It was like we didn’t exist. I don’t expect to be put in front of the drive thru but they didn’t even start our order. I didn’t want to waste my time getting my money back ($12.34). I love Taco Bell. I don’t love this one. Today is a sad sad day."

"Black Mountain Taco Bell. Female manager acts proud to be in charge but in a negative way. Bless her heart, I saw that the crew wore gloves but was touching their face, clothes etc. I kindly whispered to please change gloves. They denied it and rolled the eyes, laughed and hid in the back. We observed her being mean to other customers. Please train to be a bit more professional. :("