Wendy's

"On Jan 15, 2024 our family visited Wendy’s for lunch. The food was cold, our orders were incorrect, the cheese on our food was not melted, the French fry containers were less than half way filled. Our orders were wrong, so I sent my daughters to the counter (who are minors 11 and 17), to ask for corrected food. The lady behind the counter said she didn’t care, refused to correct the food or refund and also cursed at my children. My oldest daughter asked again for corrected food. And as she walked across the restaurant two of the employees continued to yell and curse at my children. This all happened in front of our other young children, and a church youth group. We would like for immediate action to be taken again this employee by management."

"Went thru the drive thru on our way home the guy who was running drive thru was very nice but got home and took one bite of the burger and it was pink. Tried calling last night no answer and then tried all day finally got an employee to answer at 7pm tonight I told her what had happen and she told me there was nothing they could do about it I ask if I could talk to her Manger and the Manger refused to talk to me and said just tell her all I can do is replace her burger. I will never go back. Very poor service! I will be sure to tell other. I hope you guys get better people skills!!!!"

"When I am on the road traveling, it seems like I always hit the same old places and get the same old things. It was hard to go to Wendy's and not get a burger and some of that chili. I did get a spicy chicken sandwich. I took a couple bites out of that and started laughing. I couldn't believe how good it was. It hit a decent amount of heat that complemented the taste of that wonderful chicken just perfectly. If you haven't tried it, you need to."

"My husband spent twenty minutes inside waiting for the food he had ordered. The drive-thru continued moving along, but the VERY FEW customers waiting inside were more or less ignored. Because the drive through was moving along, I finally called to ask him if he was okay. He said "I'll never be back in this store again." When we got home, I called to speak with the manager. She was very testy when I suggested the drive through was being favored over the inside customers. I told her we experienced that FACT first hand and witnessed it with our own eyes. Instead of dealing with a legitimate complaint, she hung up on me. Oh well... she doesn't have to worry about having us as customers again"

"Very nice employees. They were friendly, attentive, and smiled. It was an all too rare positive fast food experience. I wish it could always be that pleasant. I guess it's all about the type of people you hire. Good food too, and nice portions."