D&L Parts Company Inc.

"For the people that say buying online is the future need to shop local first. D & L Parts is a great example. I found a part for my Rheem heat pump for less than $10, where the best price I found online was $15. Not a huge savings, but there was no shipping, no 3-4 day wait (they did have to get it from another location so it took one day), and I was able to deal with a real person! Gio was friendly and seemed very knowledgeable ( when it’s comes to heat pumps, I am not). Will be sure to check with them when I need appliance parts in the future."

"These guys are great! They had a hard to find part in stock and we’re very helpful! I highly recommend them."

"I went to the Greensboro store to get a replacement dryer wheel. They were out of stock until the morning, so I called the Winston-Salem store before driving from Greensboro. I got to the store to find out that the clown who answered the phone wrote my request wrong, then proceeded to argue with me across the counter for the next two minutes. At no point during the phone call before I made that drive did he double check to make sure he heard me properly. His claim was that he wrote it down. Just because he wrote down what he thought I said doesn't mean that was what i said. He then says, well it was just a mistake, so I was ready to let it go. He then said you told me roller wheel, and started to argue with me across the counter again. It was on at that point. Completely Terrible customer service!!!!!"

"We have had nothing but excellent service each time we have used D & L. Can’t understand why someone would post a negative review. They’re reasonably priced,knowledgeable, courteous,and helpful. What more do you need? Thanks guys, keep up the good work!"

"I work for Sears and this is the only appliance part store I would recommend going is the one off Burke St in downtown Winston the service is always outstanding Joey always makes sure our parts our ready togo with minimal waiting so we can get the customer fixed in minimal time. I personally highly recommend this store they have taken care of me and our Sears appliance team for years other team members would agree this location is worth driving out of the way because the customer is outstanding. Thanks D&L Burke Street for being so wonderful to our community. Drew"