AutoZone Auto Parts 4840 Country Club Road, Winston-Salem, NC 27104

"Love this store, dedicated customer for many years now. Employees are professional and friendly, yet some lack common knowledge about questions pertaining to auto parts………"

"New battery barely lasted 3 months. Jon S is the employee who put the bad one and the replacement in, and he had a salty attitude BOTH times. Even the manager had attitude problems and zero people skills when I came to get a replacement for the one that died. Nobody had the common decency to even apologize or acknowledge that this might have been an inconvenience for me. Their defense was “batteries die”, implying that I have no right to complain or be upset. Instead of just simply apologizing or being decent human beings, Jon S and his manager decided to stand in front of my car and argue with me about how I was wrong for being upset that a battery I paid $220 for failed in less than 6 months. Wait to go Jon S and his boss! Yay! Gold stars and cupcakes for both of these customer service ALL-STARS for really going the extra mile to make customers feel terrible."

"I went shopping for car batteries but after learning that Firestone's Tire & Auto charges $35 to install a battery with a much weaker warranty I took my business to Auto Zone on Country Club, Winston-Salem, and am glad that I did. An Auto Zone Associate named "Jules" went the proverbial "extra mile" in customer service. He was thorough, personable, friendly, energetic, detailed, and conscientious. I bought the 36 month warranty battery for $126 including taxes and Jules installed it free of charge and tested my alternator as well. Personalized customer service of this quality will keep me shopping there in the future! Thanks, Jules! CORRECTION: $226 TOTAL PRICE, NOT $126 but cheaper than Firestone's!"