CVS 412 Springfield Avenue, Berkeley Heights, NJ 07922

"Simply the worst store management ever. I am a health care practitioner with experience in the field and interacted with a bunch of pharmacies. The staff is rude, incompetent and frankly doesn’t care about the customers. Being a Berkeley Heights resident, and the convenient location of the store, gave them several chances. But it keeps getting worse. Here are the most appalling experiences: - Bought a 100$ gift card for a friend. Turned out there was no money on it. When I reached out to the store, first they asked me to come back with the receipt (seemed like they didn’t want to deal with it). Upon presenting the receipt, they said nothing could be done and I need to reach out to Amazon or lodge a formal complaint to their corporate. I wrote on their customer service site but never heard back. Lost my 100 bucks and more importantly left with a bad taste. - Following successful scheduling of vaccine appointment for my 81 year old parents, when we showed up for the appointment, were told that they don’t carry the vaccine. Upon asking, they said appointments booked through the online portals are not their responsibility even though the store called me that morning to confirm the appointment. Had to take my partially mobile parents home and schedule another appointment (did that with a different CVS). - Refilled a prescription for my father. The package should have included transmitter and sensors for 90 days. The pharmacy forgot to order/include the sensor in the package. I realized it upon opening the package while on a visit to India. When I went to the store and requested for the refill, the tech had no clue and the pharmacist declined saying I should have come back sooner and it is not their fault that refill was missing. All they were able to do was to order my next round of refill. But I lost 3 months of supplies in the process despite paying for it. Moreover the unapologetic staff made me feel guilty for their error. Frankly, I don’t trust the staff at this point, and looking at other reviews, wonder about their business ethics. I would give them negative 5 stars if I could. The corporate team needs to investigate the store operations and its performance if they take the business seriously."

"I became CVS client from my first visited CVS in Berkeley Heights , NJ and It was because of the friendly & respectful way the Cvs team member help me in very professional way which still do the same till today in both Departments, pharmacy & also in store ."

"Pharmacy staff doesn't have the key to OTC medication IN THE PHARMACY AREA under lock due to loss prevention. They appear to get some smug pleasure by telling you to walk the entire length of the store to get someone else to help. Go to Walgreens in Stirling where the same medication is under no lock at all.... for now."

"I would give negative stars if I could. This is literally the WORST pharmacy I have ever been to. I am a local residence and the convenience of this location is a dream. However, the staff is combative, the wait times are insane and the overall experience is unacceptable. I have never been treated in such a terrible manner. Most times you go to a pharmacy to get important medication to help yourself or your child and want to be met with confidence. This CVS does not give confidence. I will be taking my business across to the street to Walgreen. Truly shameful."