Orange County Animal Emergency Service 517 New York 211, Middletown, NY 10941

"Wonderful staff! PLEASE take your animal here if needed. I didn't make it in time for my soulmate to pull thru. But my baby girl passed on Christmas, and her ashes were ready to take home to celebrate the new year with me. They were very kind in one of the worst moments of my life."

"I see a lot of negative comments but after a horrible experience with the emergency hospital in Newton NJ I chose to drive 26 miles to this overnight vet. My dog had a bleeding issue. To top it off he is aggressive outside my home. Even though they bleeding stopped and he wouldn't let the vet near him, The vet was very helpful and even gave me guidance incase the wound opened up again. They were upfront and honest even about cost. Hopefully I will never need an emergency visit again but with the overnight options I have available to me I would definitely try them again."

"If I could choose zero stars, I would. We took our 3-year old dog on 9/30 for respiratory distress. My wife had to wait 10 minutes to be allowed in and was asked if she called ahead. Sorry...it's an emergency, calling ahead is the last thing on our minds. Then she was told they already had a dog on a respirator. You're a hospital, you only have on respirator! The woman at the front desk was rude, lacked all empathy and showed a complete lack of interest. Long story short, our dog did not come home with us. As we were saying our goodbyes, she walked in and actually rolled her eyes because obviously in her mind we were taking too long. The doctor was great but the remaining staff need more or better training."

"I had a wonderful experience. My 8 week old puppy was dehydrated, lethargic and not eating after being diagnosed with two intestinal parasites. I brought him in, the doctor was so friendly and informative. My puppy had to spend the night. The doctor called me with a full report at the end of her shift. Later in the evening I received two more update calls. I picked my boy up in the morning and he was back to his regular, crazy puppy self! Thank you all so much for taking good care of Gus. (Side note - for those so concerned over cost: think about a human visit to the emergency room. Not cheap! I went knowing that I would be paying more than a regular vet visit, but my baby was more important than worrying about cost.)"

"My chihuahua was having a severe allergic reaction and wouldn't stop itching and scratching and biting himself. I brought him here three years ago for the same problem. At that time they gave him an injection of a steroid which immediately eliminated the symptoms. This time they gave him the same steroid and it had no effect! So, I returned at 11pm to get him a sedative so he could at least sleep. All three exam rooms were occupied. I had to wait a long time and I never saw a single animal come out of any of the exam rooms. I saw people but no animals. That told me the staff was dealing with some serious emergencies. Finally they were able to see my dog and gave him an injection. I was grateful that they were open. I think the staff does a SUPER job under difficult circumstances."