H&R Block

"I was bad advised, and as a consequence received an audit from the IRS. Had to pay back all education credit over 2020. An employee of another H&R Block helped me to file a complaint, because I had paid for the Peace of Mind option. Now four months further and nothing. There is no way to get hold of anyone except from one of the stores, with people that are just interested in making as much commission as possible. Worst is that also for 2021 I will have to pay back the education credit. If the advisor had given us correct advise, we would have been able to qualify. So now I am waiting for the next audit. I do not recommend this H&R Block store, because the advisor is not professional, or ethical. And in general, I think that H&R Block's peace of mind charge of $40 is a complete disgrace."

"I was bad advised, and as a consequence received an audit from the IRS. Had to pay back all education credit over 2020. When I went back, I was attended in another H&R Block, and there it was confirmed that the mistake was with H&R Block. So, I filed a complaint, because I had paid for the Peace of Mind option. Now four months further and nothing. There is no way to get hold of anyone except from one of the stores, with people that are just interested in making as much commission as possible. Worst is that also for 2021 I will have to pay back the education credit. If the advisor had given us correct advise, we would have been able to qualify. So now I am waiting for the next audit. I do not recommend this H&R Block store, because the (senior!) advisor either does not know his profession or is unethical. And in general, I think that H&R Block's peace of mind charge of $40 is a complete disgrace. You cannot get any contact to ask."

"On their website, is a tool to schedule your appointment based on the availability of appointments at the location of your choice. The Ocean office's hours are listed as 9am-9pm and the scheduling tool on the H&R website for this location had several 8pm appointments. I selected one of the 8pm appointments and received a text confirmation from H&R Block however one of Ocean's site representatives called me to state that they do not have 8pm appointments. Although, I repeatedly informed him/her that this time slot is consistently listed for several days, she/he did acknowledge or apologize for the inconvenience."

"Dave, at H&R, has prepared our taxes for many years and before that the same woman did our taxes until she retired. We like the peace of mind to know the person who is doing our taxes knows us and protects our interests. The taxes were always done well, quickly, and the one time there was a small issue with the IRS, H&R Block easily fixed the situation as they promised. Although we are uninterested in explaining to H&R who our friends or colleagues are, we have recommended H&R Block many times over the years."