CVS 20 Kinderkamack Road, Montvale, NJ 07645

"I have been a customer for over 20 years and never ever encountered a rude, unprofessional pharmacist like Hany Boutros. It blows my mind that someone like this can hold an important job such as a pharmacist who has to deal with customers. More than once I have asked a question and he is beyond rude and obnoxious each time."

"I cannot begin to explain the negative experience I just had CVS pharmacy in Montvale, NJ. I went to pick up my husband and my daughter’s prescriptions. When giving my daughters name the woman, Adela, so rudely cut me off mid spelling asking for her birthday. She continued to rudely ask me questions and then told me my daughter’s prescription was not due for a refill. I told her the doctor said it was ready, and she told me, “Well it’s not, what’s the next name.” After speaking so poorly to a customer I asked for her name… she ignored me until I had to ask two more times. CVS should hire people who are kind and friendly because I will never return if this woman is there. For someone that gives out medication to people that she has no idea what they are going through, she sure should get an attitude check… Do better CVS, you have a bunch of comments on how the staff is unfriendly !"

"I just picked up some medicine from Montvale Cvs, and I always have a Russian old lady...she is so rude. Whenever I go, I come because I feel bad. I went to pick up the medicine a while ago, but she just standing still. So how much am I? I asked her, and she said I had to wait for proof. Shouldn't she explain it to the waiting customer? Why do CVS keep using that old lady? Without fired? It's really weird!!!"

"I am so incredibly disappointed at this CVS' hold time. I swear every time I call its as if no one works there. I usually wait over 20/30 minutes for someone to answer the phone. I go through the hold music countless times, not to mention the song basically puts me to sleep. Do better. My time is valuable and as a large corporation I would expect that to be respected. Unbelievable."

"Unfriendly staff often to the point of being nasty if you question them. My prescriptions are never ready on the day they are called in even if ordered in the morning. On one occasion I stopped by to pick up a prescription at about 5 PM. Was told it would be ready in 15 minutes. I stopped by about 25 minutes later. Not only was my prescription not ready but the same person who told me it would be ready in 15 minutes looked me right in the eye and, with a nasty tone, said she never told me that. This sort of thing has become common when I stop here. I have been having my prescriptions filled here for many years but it seems to me it's time to make a change."