Five Star Pools

"I was trying to change my liner and called several people... Few folks did not return the call, few said they will call back and never did, few said 6 months wait time for them to come... I got the flier from Five Star Pools and called them. They were so professional right from the beginning. One of their service engineer came in and took the initial measurement, in a few days gave me a quote. Once I confirmed, they came in again and took detailed quote, and installed the new liner when it was ready. Throughout the process, they kept me updated on the date/next steps. Once the liner was installed, they again followed up to make sure I was happy... I certainly recommend Five Star Pools."

"Responsive, reasonable price! My pool never looked better. Customer service is tops. Vanessa, the office manager is a super star! I highly recommend then!"

"I hired this “company” for my family’s new pool. They charged us for opening the pool even though we had already opened it ourselves but we agreed to it because there could be other maintenance and services needed as new owners of this pool. They came twice after the initial cleaning early June and then they stopped showing up. There was ZERO communication for weeks. Our pool turned green. Getting it cleaned up and completing the repair we paid for took weeks. The pool was unusable for all of July. My family was finally fed up and looked into a second opinion and we were told that the pool was extremely poorly maintained. We were told we were lucky the pumps didn’t catch fire due to the way they were left running. I have never received worse service from a company. I don’t ever leave negative reviews. I like to help companies grow and prosper but I had to leave this review to warn others. I would hate for any one else to get taken advantage of and go through the headaches that my family and I endured in our first pool season."

"The team at Five Star did an excellent job relining my pool and installing heating and filtering systems. They were always responsive, constantly keeping me in the loop with updates, getting things done as quickly as possible, all with a friendly yet professional attitude. They even threw in an extra 2 pool towels in the same pattern as my pool liner as a gift. Highly recommend them, and would definitely use their services again!"

"Great experience with five star pools. Vanessa and staff helped with everything and made the experience a breeze. Most companies have horrible communication, but five star was excellent the entire time. I had asked about acid washing my pool with very bad stains instead of spending thousands for new plaster because the home would eventually be a rental. They were completely honest and gave the odds of acid washing working. In my case I was lucky and it worked great, but they came 3 times to make sure every inch of the pool was as clean as could be. Then got it up and running. Thanks five star see pictures attached for proof !"