United Teletech Financial Federal Credit Union

"I go to the Marlboro location and I cannot say enough about Anthony DeStafano and Nnamdi Inoma. They are amazing! Both are very knowledgeable, customer focused, friendly, proactive, fast, and have a solution for anything you may need assistance with. I've been a member of UTFC since 1982 and I'm so impressed and thankful for the service I recently received from both of them. Technology has changed the world and Nnamdi and Anthony have shown me the way and I am truly grateful. UTFC you have two amazing super stars on your team. Keeping shining Nnamdi and Anthony! Thank you both! You are awesome!"

"Anthony from the UTF Marlboro branch was very helpful. I find him competent and efficient."

"One of the worst credit unions /banking institutions. I have had several issues with this credit union. 1. The first issue was sending my credit card to the incorrect address. 2. After they reissued the credit card they had 2 credit card accounts opened , they never closed the account they issued the incorrect credit card for. 3. Several meaning 5 or more of my in branch payments being applied to another account( keep all of your transaction receipts), if I did not have the transaction number I do not believe these payments would have been corrected. 4. Applied for a mortgage only to find out from the loan officer they had 2 credit cards open ( see 1 for details). 5. Late payment fee for a misapplied payment to another account. 6. Most recently I found out I had reoccurring charges I did not authorize on my account. Simply I called the 800 number on the credit card to file a complaint and dispute the charges ( should be a simple call , I spent over an hour on the phone January 2023, ended the call with they will follow up in 30 days about the claim ). In February 2023 I received 3 letters stating the charges are being investigated and they will have a response once they contact the vendor. March 2023, I called because I have not received an update the agent advised the case is still being reviewed until April 11, 2023. I called on April 12,2023 spoke to Dan a Supervisor who tried to assist and apologized profusely but he needed to connect with the fraud department who was having issues with their system. Dan provided me his extension number along with his working hours to follow up the next day. April 13,2023 called United Teletech again was connected to Dan. Dan connected to the fraud department and connected with Maria who advised the case is still being reviewed . I also notice there were adjustments charges from United TeleTech that totaled $188.74 from February 10-12,2023 and then another adjustment from April 12-13, 2023 for $257.63 which now is equivalent to $446.37 in adjusted chargeback. I inquired why have these adjustments to my account Maria said they are still trying to figure out the charges and have not heard back from the vendor, I inquired if you have not heard back from the vendor why are there adjusted charges to my credit card , no answer. I asked to speak to a Supervisor (Matt) in the fraud dept. who would not get on the phone to provide a resolution or an estimated date for when this issue would be resolved. No one from the bank or credit card division has reached out to resolve this issue. The original claim was to review charges totaling around $544.20 now I have additional adjustment for $446.37 . So if you want an unresponsive banking institution to misapply payments, charge your credit card with adjustment and have no clue how to handle a simple dispute claim and impact your credit, then yes continue to bank here."

"My family interaction via phone, internet or in person has always been pleasant. That why we been members close to 30 years. Some family members even longer."

"I have been disconnected 3 times trying to get through to this credit union. The worst ever. I have had so many problems with them by phone but the Marlboro branch has nice employees. Over the phone with the 531-8100 forget it."