West Marine

"Fairly easy to get in and out of. I only use the West System Epoxy Resin for mold making, I’ve never really bought anything else (other than fiberglass cloth). Staff is nice. If they tell me that “boat” is an acronym for “bright out another thousand” one more time, I may scream."

"Your phone system is awful. If you don't get is so a crew member picks up after I hit 2 next time I call I'm leaving a poor 1 star review. Answering service says "press 2 for a crew member" every time I press 2 the last 3 times I called"

"I tried calling repeatedly. I followed the instructions and "pressed 2" to speak to a human being. Every time - 12 calls - I pressed 2, it brought me back to a recording telling me to press 2 to speak to a person. Hint to West Marine: if you can't staff the store, close the store."

"We like the products West Marine carries, but the service at this location is lacking. We checked for marine antifreeze online. Website said there were hundreds of gallons at Lodi, NJ store, and if we wanted to buy some there, that we would need to call the store to reserve some. We called there two days prior to our visit there and the clerk said there was no need to reserve the antifreeze because they had plenty. On a Saturday, we arrived to find that we were the only ones there ( besides the clerk and her supervisor). We noticed that the variety of antifreeze was not on the sales floor. We asked the clerk for it and said that the website shows plenty of stock. The clerk went to stockroom and returned to say that she sees the cases of it, but the aisle is to narrow to get to them because they just arrived and were stacked tightly. She suggested that we return home and order them online. We told her that we drove many miles and paid tolls to pick this up. We offered to get the item, if she couldn't reach them. She said we couldn't do that because it was in stockroom. She then said she would ask her supervisor what could be done( she was in the stockroom). The clerk came back and said the supervisor would get the antifreeze for me. After 10 minutes, the clerk returned to tell us that they did not have any and to order it online. So, to recap: First : website says hundreds of gallons are at the store. Second: clerk answering phone confirms they are there. Third: clerk at store confirms they are there, but hard to get. Forth: clerk states supervisor will get them. Fifth: clerk states that the supervisor says store doesn't have them. THIS STORE NEEDS BETTER SERVICING OF PAYING CUSTOMERS. (Note: They referred us to another store that was an additional half hours drive away.)"

"This store stocks lots of items. The prices are good and they also price-match from just about anywhere (as long as the item listed elsewhere is new). The employees were friendly and helpful. Nothing better in the area. You can also go online and have items shipped directly to you. Solid store."