Chaffee's Swimming Pools

"There is considerable lack of follow up and follow through with this company. We’ve spent way too much money on a pool and a hot tub with Chaffee’s only to have them not show up for a pool closure appointment and not respond to email, text, voicemails when inquiring when our loose pavers will be fixed and when our new tarp will be delivered which was promised to us last year. It’s quite a disappointment and I do not recommend submitting final payment until every single item is perfect. We even tried multiple times to order a custom safety cover and still Erin doesn’t follow up. Why are you in business if this is how you treat your customers? Do not waste your time!"

"Incredible from start to finish. John and Charlie are an incredible team who create beautiful pools. John was never pushy from day one and was always accommodating. He told us exactly what to expect from the process and made us feel like we were his priority each time we spoke (and still speak while looking for pool care tips). Charlie came and began excavation and worked his tail off all day, everyday. By the end of the build we joked that we felt like we were losing a member of the family when he moved on. A true sign of a great company is how well the employees work under Simone’s leadership. Charlie genuinely cares and loves what he doesn’t and it showed by the effort his crew put forth every day. Each and every man on his crew worked hard through the heat and seemed to really care about what they were doing. Everyone of the build team took care to leave our property as best as they can, considering the toll such a project takes on one’s property. If you’re looking to have a pool installed, do not look anywhere else. Spend the extra money and go with Chaffee! You will not be disappointed!"

"After meeting with a few of the major pool providers in the area, Chaffee was the clear choice. A lot of pool places seem to be fairly comparable in price for what we needed but what sold it for us was the friendly nature and genuine interest in making our project be the best it could be within our budget. What we did not expect was the “family treatment“ we received throughout the entire process. They were quick to respond and unbelievably helpful at every turn. Even when the project was done and paid for, they are still super helpful with all our new-pool-owner questions and quick to jump on any last minute requests. All said done we feel like we’ve gained new friends down the road versus you’re typical cold business transaction. No seriously, we’re on a first name basis with them. We have and will continue to recommend Chaffee to anyone considering getting a pool or with any existing pool needs."

"I cannot say enough good things about the Chaffee's crew! Chaffee's installed an in-ground pool, firepit, pavers, patio, and hot tub for us in the fall of 2021 and they did an absolutely beautiful job. They always kept us informed on what was happening and designed our whole backyard for us. Charlie and Jon and the rest of the team couldn't be more friendly and professional and we are grateful for everything they did to make our dream backyard come true. I would recommend them to ANYONE! Thank you!!"

"The Chaffee Pools experience has been a dream come true! They constructed our saltwater pool and patio in 2017 and did we ever make the right choice. From groundbreaking to patio completion to heater install this year they have always been responsive, dedicated and as new pool owners we've had lots of questions they are quick to answer. We have a great working relationship with Charlie, Kelly and John who helped create the oasis we always dreamed of for our family. The project couldn't have been smoother and the workmanship is professional and top notch! The proof is in the pudding (pic attached) - Thanks Chaffee!"