Sun River Health Peekskill Urgent Care

"No doctor. Paid for parking walked I. Told my issue and then told there’s no doctor and to try another urgent care"

"Online reads they are open till 8pm but the really close at 7:30 pm. Hope what ever you need it’s not urgent! It’s 6:24pm and I’m calling them, no one picks up the phone at all."

"Call ahead, because doctor may be late or may not even show up at all. First time I went, I arrived a little before opening- the doctor was running 30 minutes late. The second time I went I waited an hour. Eventually everyone waiting was told by staff to “go home and try calling later” since they did not know if the doctor was even going to show."

"I'm a pharmacist. I got an antibiotic prescription around 3 PM yesterday, that is written incorrectly, so I need to speak to the prescriber. The electronic prescription says it's from Poughkeepsie. Called about 8 times, because the machine just hangs up after you are on hold for about 10 minutes, says "Announcement: no one is available to take a call. Good bye." Sent electronic prescription request with direction of "PLEASE CALL THE PHARMACY" as well as faxed. Called after 5 PM to see if it worked; spoke with an on-call person that will relay the message for the morning tomorrow. Well, today is tomorrow; no one called me back. Poughkeepsie finally answers after 2 attempts, says the doctor is in Peekskill, so the electronic prescription had wrong info. I finally speak to Peekskill after 4 attempts, tells me this doctor is from this urgent care instead. I'm calling the urgent for the 6th time now, and I'm still getting "Announcement: no one is available to take a call. Good bye". Meanwhile, this patient hasn't gotten the antibiotic yet that he should've started yesterday. I'm going to tell the patient to stop by the urgent care to instruct someone to call me now. I still don't understand why I can't even leave a voice mail. This place (and all of Sun River Health) is obviously terribly run. Why would you go there? Are they the only game in town? P.S. I also called the main number and tried the billing department extension yesterday, when I couldn't reach the doctor for the 3rd time. Someone picks up just after 2 rings, of course..."

"I was seen yesterday in the urgent care. The provider advised me that she will send a medication to my pharmacy to help me with the symptoms... I went by yesterday late afternoon to get an update on the medication status and was told the doctor is really behind and will send the order later on that night. No problem, the next day I called again asking what happened to my medication and was told my chart listed no medication. Asked to speak the doctor and was advised they don't know when she will be there. The provider who is covering today has no knowledge of the chart. Don't go here go somewhere else that really cares about you. They just so worried of getting paid"