Penn Medicine Cherry Hill

"I saw a neurosurgeon yesterday. He was fine. I was told a week previous to my visit to fax all my records and testing to them so they could scan them in to my file. The scheduler told me that the docs like to go over records a couple of days before your appointment. Nothing was ever scanned in to my file. Good thing I brought copies of everything with me. I had to go through questions with the medical assistant, the PA, and then the doctor. None of them knew what I was there for because the staff never did their job with my records. I used to be a Penn patient, but I left because the staff was horrible in Woodbury Heights and Cherry Hill. I only went because I was referred to see a neurosurgeon that is in Penn. Penn is not like they used to be."

"I don’t understand why I can't directly call my Primary Care Physicians Office here. You have to go through 6 different menu options to then speak to someone who isn't even located at PennMed Cherry Hill. That person then sends a message to your PCPs office that will be read within 4 hours. It is absolutely ridiculous that I can't actually talk to anyone in the office when I'm trying to be seen for a sickness. It's also ridiculous that my call doesn't have to be answered for 4 hours. I'm switching out of this practice ASAP."

"This location is amazing, easy access off of a main highway. The facility was clean, the staff were helpful, respectful and professional. The Ambassador Manny, was of great help to me. Definitely worth the drive from my city I will be returning to this location for my health care needs. If you want to be treated with dignity and respect and have the everyday conveniences this is your place!"

"I was surprised by the poor reviews I read and almost canceled my appointment as a result. And while I can definitely see how patients could experience issues because this location is VERY busy, both of my visits here were as positive as can be expected. Everyone I dealt with was extremely nice, and I was brought in either early or exactly on time for both of my appointments. Maybe experiences vary depending on what department you are there to be seen by, but mine (with the Breast Center and Radiology) were pretty flawless. Definitely do the online pre-check in to save yourself some time."

"I have been a Penn Medicine of Cherry Hill patient for nearly 10 years and I will never step foot in another Penn office again. Over the last year (in multiple specialties) Penn has either screwed me over, outright wasted my time, or bullied me into making healthcare decisions that were opposite of what I requested. To keep this short I'll just mention my most recent experience. About a month ago I called to schedule an appointment with a new primary, my 3rd this year because the previous two both left...suspicious. I had been bullied for months after my original primary left to pick a new one and come in for an appointment, why would I waste my time and money to come in for an appointment that I didn't need when I was just seen before my primary left the practice?? Now with the 2nd new primary, I took an appointment at 7am on 8/7 so that I could get in and out and head to work for the day. As usual, I received the abundance of confirmation calls, texts, and emails, I completed the lengthy online check in process and even arrived 20 minutes early to my very early appointment. I get checked in and taken to a room, my vitals are taken and I'm told the doctor will be in shortly. After 30 mins of waiting, the tech comes back and says the doctor is stuck in traffic but she should be here soon... this was when I should have known something was up. Well another 30 mins goes by and it's now 8am, no one has come in, and no one has come back with an update. I take it upon myself to go out into the hall and ask for an update. I'm told to go back to my room and someone will be in with an update. Another 5-10mins goes by when the tech comes back and tells me the doctor is actually not even on the schedule today.... WHAT. I'd love to know how I scheduled an appointment on the phone a month ago, got repeat texts and calls confirming my appointment, checked in, got my vitals checked, and waited over an hour before someone noticed that she wasn't scheduled to come in. If I hadn't gone out, how long would they have had me sit there before noticing and letting me know?! As if I didn't have a job to get to and they could waste my time sitting in an office to never even be seen. Absolute insanity. To make matters worse, no one apologized for wasting my time or for the mix up. On my portal they had the nerve to change my appointment to "canceled" even though I was there and waited all that time just for a no show doctor. It's been 2 days now and I haven't even received a call to reschedule, not that I'm going to. I had already decided I was moving my other specialties to other practices, but now I'm moving everything. Penn has wasted enough of my time and lost my respect. Save yourself the time and aggravation and go elsewhere."