CVS Pharmacy

"Appreciate that CVS is in Westwood and that everyone who works there is always helpful! Pharmacy is also extremely knowledgeable and helpful! Thank you!"

"The way this pharmacy is run is appalling. Upon my first I time trying to fill a prescription, I was treated absolutely horribly by Jeremy Novitsky. Despite the countless negative reviews, I decided to give them a try. I had an issue getting it filled and instead of explaining it to me in a calm, normal manner, I was completely talked down to. I was extremely thrown back by his attitude, sarcastic comments and behavior. I completely understand that issues can arise while filling prescriptions, however there was no reason I should have been spoken to or treated like that. Do yourself a HUGE favor and DO NOT use this pharmacy. I called to get his name and he “wouldn’t disclose” it to me, probably because he knew what he did was wrong and he knew who was asking. Too bad his name is posted on the wall."

"The pharmacy here is seriously going downhill. The app is half-broken, prescriptions aren't ready when they are supposed to be, and NO ONE ANSWERS THE PHONE. So you have to drive over and wait on line every time you have a question or change that needs to be made. My insurance company called 10 times in a row and kept getting hung up on immediately, no call back. They were shocked at how terrible the customer service was- and that's coming from a health insurance company, not exactly superstars in customer service themselves. It's impossible for my doctor to call in a prescription because they don't answer the phone even for that, and apparently don't listen or respond to their voicemails either? I'm not sure exactly how their communication system is designed, but it's clearly NOT WORKING. They'll keep you running in circles and wasting hours of time, which in 2023 is absolutely unacceptable. They need a major overhaul, and fast."

"Terrible customer service, especially at the pharmacy. This place wasn’t exactly knocking it out of the park, but today’s miserable service was an order of magnitude worse. Between the “order ready for pickup” text and my arrival, the pharmacy was unexpectedly closed and no one able to give any indication on how to get my script. They can’t even be bothered to answer the phone! And in this case, it is post-operative meds and my dose is due - I am now literally suffering at the hands of their incompetence. Boo!"

"Doctor called in emergency antibiotics yesterday. No one answered or returned her calls and no contact to me only until after calling THIS MORNING and complaining did they finally fill my medication. Came in to pick it up and employees give me attitude saying to "come at a different time" as if we didn't call them 24 hours ago."