Walgreens Pharmacy

"We had an awful interaction with the pharmacy at Walgreens. The pharmacy would not permit me to take my mother’s oncology medicine. I explained to the lady behind the counter I’ve picked it up for her multiple times already in the previous months. I even told the lady behind the counter to call the pharmacist who regularly took care of me so he can confirm and verify my identity. Mind you, I’ve already showed her my ID and a picture of my mother’s ID but it was STILL not good enough for her. She refused to call the pharmacist and dismissed me and told me to come back with my sick mother. Management then got involved and I eventually got my sick mother’s oncology meds. What a nightmare of an experience. They need better ways to check and validate identity information because they are an absolute mess over there."

"Hawthorne Walgreens pharmacy has been providing a sincerely disappointing experience over the last several months. My sick parent who needs life saving medication on a monthly basis has been going to this pharmacy for over ten years. The pharmacist continues to get order dates wrong, life saving medication is always delayed and prices continue to change upon every single visit. The pharmacist promised the cost would be $60 a day before and it was $101 upon delivery of the correct medication the very next day. We can no longer trust this pharmacy to deliver the services which Walgreens offers. The store manager is also unhelpful and these employees are dismissive at best, rude at worst. Find your medication and vaccinations elsewhere if you value customer care and respect."

"2/13/2023 You guys waste my time and gas. I called an hour ago to make sure that my prescription was ready before I got to the Walgreens (Hawthorne) on cicero. An employee confirmed it would be ready in 30 min. It's been two hours and it's still not ready. Please ensure you give out correct valid information."

"Horrible customer service. Needed to pick up money from Western Union and nobody had an answer. All the manager had to say was “ I don’t know”. Disappointing that people are given management positions when they aren’t capable of giving simple customer service. I went to the Walgreens in Fairlawn and they walked me through the process with no problem. Whoever is hiring needs to properly train or your management titles are useless."

"My husband and I are frequent fliers here having some chronic conditions that require bi-weekly trips to the pharmacy. For the last two years we’ve always had stellar experiences with the pharmacy staff. It’s a smaller Walgreens, so if you’re going after work, just be prepared that it may be busy. It’s easy to get vaccines with them online and just standard boosters. They’re always nice and personable with administrating scripts."