Enterprise Rent-A-Car

"This was our second time renting with Enterprise at this location, we had exceptional service each time. And the Manager always went above and beyond to fascilitate our experience (I can't recall her name, but she is fantastic, a year+ apart, and same positive attitude). This particular time there was also a new associate, Michael, who was also very elaborate and helpful, great experience."

"Arrived to pick up my rental, checked in and as I was attended the manager popped in and upgraded the rental. Customer service like that is what is missing in this time. From the time I walked in and returned the rental the following day, the manager (she) was there and took possession of the rental with the quickness and quality customer service. Great service"

"I met with Dan at the freehold NJ location. He couldn’t have been friendlier and more helpful. He made sure I had a great car and was in and out as quickly as possible. I will definitely use them again."

"I would like to compliment the exceptional, great, and friendly quality of service I received from Lucas. Lucas went above and beyond for me; picked me up from my body shop and offered to give me a ride to the dealership, where I bought my new car after I returned the rental. He’s as asset and a huge gain to Enterprise. The corporate should be proud. A+"

"First time ever renting a car and I am so upset over having to write this. The day I went to pick up the rental, I was asked which insurance I would like to choose for the car. I was very confused because I wasn’t aware that was something that needed to be done. It also wasn’t explained to me that this was “ADDITIONAL INSURANCE” and that it was not mandatory for me to buy. I did tell the man who helped me that this was my first time ever having to rent a vehicle (I was in an accident) so I needed all the information possible. He only explained the types of insurance they offered and told me to go with the most expensive one and what it covered so I agreed. I thought I was signing into a one time $20 charge for the “insurance” but on the return day, in the parking lot, the same man who helped me originally told me that I owe $511. I was absolutely confused, upset and stressed out because I was completely unaware of this charge and he saw it on my face and told me to breathe because the insurance was necessary. Later on that night i did some googling and found out the insurance that enterprise offers is not even real insurance, and that it is not mandatory for someone who already owns their own personal insurance. I feel that I have been taken advantage of completely. I emailed the company also explaining my situation and I have yet to get a response. This business is ran very unprofessionally"