Ethan Allen 85 Route 4, River Edge, NJ 07661

"Purchased a dining table in Aug of 2023, every excuse was given as to why the delays occurred and how it was out of their control. Constantly mentioning that I could check the contract stating that this is all covered in the terms, before the full payment was made they were willing to work with us with providing a temporary table due to the delays and since they miss all the deadlines they have given. Finally, in Dec 2023, we received "our table" but it had the wrong leg. They told us to take the delivery and that everything will be fixed. I was no longer happy with the response I was getting from the store as they just kept saying "Well we have done everything we could, the legs are set to be delivered in Jan". I went ahead and asked if anything else could be done, where they proceed to mention that since the delivery was accepted they couldn't do anything else. I won't return to the store or make a purchase again, as it becomes very apparent they are just looking to get that sale and that's it. The last time I do business with them."

"I bought the Loyola Secretary Desk for over $ 2,300.00. The soft-close brackets/hinges broke right away (production issues and not because of use) and it is almost a year that they say replacements are coming in every single month and surprisingly are not in the container 1) the item comes from overseas (Indonesia), to pass customs they have an invoice. Item not being shipped is known well before its arrival date but they like to make fun of customer, like we are all idiots. 2) after almost a year of me not being able to use the piece of furniture as a Secretary and paid top dollars for something that I could have bought from Pier one import, if still open for half the price, they haven’t found or even shown any interest in solving the problem. They just say end of the month to the next and next and so on. Pleas be aware of quality and customer service. It is not what this old time American brand was. Shop elsewhere for better prices equaling quality."

"My designer, Anthony, and I connected immediately. Working with him was a pleasant experience, and I'm so happy with my selection for the upholstery of a sofa & pillows."

"Using a photo I sent, the designer was able to use a computer program to create a mock photo of the item I was looking for in our room. She was able to have the carpet samples prepared ahead of time as well. The process of making my decision was so easy because of her expertise. When the products were delivered they looked perfect! The quality is beautiful."

"Anthony Gargiulo, designer at the River Edge store, was very helpful in suggesting how to arrange my furniture in my new place. He even came to my condo, measured and provided a drawing of how things should look. I even contacted him for advice on carpeting even though I wasn't buying from Ethan Allen, and he was most gracious. Highly recommend!"