Raymour & Flanigan Furniture and Mattress Store

"Quality is there but not for short people. I was not told at how large everything would be pieced together and feel robbed. I spoke with the sales manager and his solution? Just buy more furniture. I believe the lack of empathy has lost my patronage. It’s disgusting and I feel like I was just another number. Just know, if anything goes wrong with them. They will not help you."

"Update: Raymore & Flanigan handled our matter professionally. Customer Service Rep come to our home and quickly assessed the situation and put in the paperwork. Within the week, delivery came with two mattresses. The first one was an exact match, and we did not need to inspect the second. I want to thank the entire Raymour & Flanigan team for their efforts to quickly resolve our unique situation. They now have a loyal customer who is spreading the news of their great sales, service, and delivery staff. That compliments their vast selection of quality bedding and furniture. We purchased two King Koil Twin XL beds with adjustable frames to replace our king bed. Our salesperson, Jared, was fantastic and I would recommend speaking with him. Listened to our wants and needs and provided us with a great bed. 5-Star service! I am saddened by manufacturing of our beds. Although they are great to sleep on, they are of two different heights. Now it is a slight difference, due to the fact that they sit side-by-side everyone who have seen them noticed the height difference."

"Jim was the best! My daughter is moving out of state and his knowledge of the furniture in the showroom was instrumental in her finding the right pieces that will work in her new apt. He was patient, professional, truly made us feel at ease so for that, he will be our go to salesperson when I shop for furniture again."

"My husband and I have now purchased a sectional and a dining table from the Raymour & Flanigan in Kinnelon, and have nothing but positive things to say about the entire process! Every sales rep we’ve encountered has been very kind, patient, and gave us space to look around and weigh our options. We ended up working with Jared DePrima for both of our purchases, and he was so helpful in every way! The delivery of our sectional was seamless, and the pickup for our table was just as easy. We will definitely be returning for our future furniture needs!"

"Wow! Raymour and Flanigan furniture kudos to poor quality and costly furniture. We just bought a new couch worth 2500$ almost an year and half ago! Since then twice I have asked them to come fix the couch and yesterday the couch just broke while my wife was sitting and feeding our 2 weeks old. This is what a $2500 couch does to you in mere less than 2 years! We imagined with a reputed company like R&F the couch would last at-least 10 years! See attached photos, will not recommend anyone to buy if this is the quality of Raymour and the support you get. My wife was just recovering from giving birth and now she has to recover from back sprain and we are even scared to sit on the couch! Don’t buy the couch and if you decide to, take the 5 years insurance because it WILL BREAK IN 2 years. I already got the love seat changed within 2 months because of poor quality and the pillows weren’t sewed properly so thankfully at early stages within3 months they helped, but it a continued problem. Apologize for long post but very frustrated with quality of such a pricey couch, should have gone with Amazon or wayfair or marketplace."