The UPS Store

"Jessica over complicated a very simple transaction. To have to repeat "give me the box" what felt like 50 times is ridiculous. She advised of the policy of no boxing in the store, great, now just hand me the box so I can go to my car and save 3 dollars. Be serious here. UPS is a shipping company not a think tank, I can make decisions on my own and don't need my merchandise held hostage while you get through your skull that I'm perfectly capable of boxing my own items outside of the store and bring it back. Also, you're creating an inconvenience for me and im calling you on it in real time, be a professional and hand me my receipt don't slide it along the counter like some 5 year old because you're embarrassed. Do better be better and stay off the devils lettuce because you clearly can't handle it. Signed - Man who just had to yell at you to go do your job."

"These guys are the best. Helpful. Efficient, effective, on their game. You are “in and out” as quickly as possible. Because they are so GOOD they’re a magnet and they are well staffed by smart people. Unlike some other UPS places. Kudos to the woman who runs this operation!!"

"I am very happy with the service at the UPS store on Eagle Rock Avenue in West Orange, NJ and I cannot say enough good things about Jessica. She is kind, patient, knowledgeable and thorough. She patiently explains the costs and time frame for sending each time I come in. I also appreciate Dylan who investigated an important package that was delayed in transmission and who did his best to explain the system to me and where the problem lay with this package. Dave then requested a refund of my express charge, which was very kind of him, and Jessica followed up on the lost package and also making certain I received the refund check. I know I am in good hands with this team, and Jessica's ready smile and helpful nature make the entire mailing experience a real pleasure. Judith Wildman"

"Terrible customer service, disinterested and unaccommodating. Specifically from the blonde curly haired woman. My company has a million dollar account and with 8 labels printed I was told I can only purchase envelopes due to it being shipped ground. Usps offers envelopes with faster shipping and for lower pricing."

"Amazing staff, especially Dylan who went above and beyond for us. We were overnighting paperwork to close on a house, and the driver was having difficulty delivering, and Dylan worked his magic to get our package redelivered so we didn’t have to delay our closing. Many thanks."