ShopRite of Springfield

"My ShopRite experience this day was so unpleasant. Today I went to the self-check. I place 3 milk gallons and I place it in the back of my shopping cart where it fits. The rest of items were in my small shopping bag. When I finished checking out and paying. I was about to exit and this lady who was around my height which is 5’6-5’7, black female. I assumed she was the manager. She saw the milk in the back of my cart. She murmured something I couldn’t hear and was eyeing my cart. I said “excuse me” I thought I lost something and I looked around. She replied “milk” then I realized that she thought I didn’t pay for the milk since it was in the back of my cart. I asked her if she wanted to check my receipt. She remained silent and turned away. My question for her or ShopRite is that during my self-checking I already scanned and moved everything to the small table that is attachment. My cart was empty and I payed for my items. I moved the items into my bag and the milk to the back of the cart. There were already about 4 employees watching the self-checkout station. By the time I was about to exit the ShopRite, why didn’t the employees say something if they thought I didn’t scan the milk. What were they doing before if they stopped me by the exit asking about the milk. If they were paying attention they would see that I scanned and payed already. If Shoprite don’t believe the customers I don’t understand why there is even a self-checkout."

"Good for when you're in a pinch, but staying away from this ShopRite. Terrible smell coming from the bakery when you walk into the store. Produce selection is small and consistently out out of stock. Small selection with dry goods as well."

"Lots of selection, and good prices. I’ll take ShopRite over their competitors any day. If you look at their shelves, you can see how many products are crammed in there and the variety of things they have compared to Stop & Shop or other grocery store. Their store brand is also very inexpensive on some items like peanuts — a great value."

"My husband and I have always been ShopRite fans and customers but after moving to Springfield about a year ago, we have to say that we don’t like our ShopRite of Springfield. The smell when you wake in is not inviting, the layout of the supermarket is awful and the produce department offers no variety and looks grim. The checkout staff a lot of times seem like they don’t want to be there and not the friendliest. I was so happy that it was close to our new home but I have to say that I only go there for milk and bread. I don’t like to give bad reviews, but I hopefully the feedback helps improvement. Other ShopRite have improved for better layouts, and positive changes."

"Crowded aisles and would probably be better simplifying their inventory a bit. Lines were long and a lot of waiting for the people doing self checkout with ton of items. Should do some smaller quantity lines for those of us getting less than 7 items. No regular kale... guess super popular in the eating at home phase. Some good deals but annoying that you need the app or website to do some of the coupons now which is annoying when you don't have a smartphone. If you don't have the app then you miss the digital deals. Specials tend to be very thin at the evenings. Go early to get those, or to a bigger ShopRite in Livingston."